Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

after Firefox updates to latest version no add-ons will appear nor reload

topsaltydog
topsaltydog
more options

everything in the menu bar will not work or appear when clicked on after i update to the newest version of Firefox, Nor will any add-ons or extensions load. i am left with a blank page. this can only be corrected if i restart the computer. this has happened since version 88.0

everything in the menu bar will not work or appear when clicked on after i update to the newest version of Firefox, Nor will any add-ons or extensions load. i am left with a blank page. this can only be corrected if i restart the computer. this has happened since version 88.0

Alle svar (2)

FredMcD
FredMcD
more options

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

So if I understand:

  • After each update to Firefox 88, 89, and 90, add-on buttons did not work and the add-ons page is blank or inaccessible and you cannot reinstall add-ons
  • After restarting Windows, the buttons worked normally again

Maybe it is some kind of permission issue or file lock, where Windows is denying Firefox access to some files after the update and restart? But I don't have an idea on how to solve it.