We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Photos disappearing on Firefox until I refresh

  • 4 svar
  • 1 har dette problem
  • 1 visning
  • Seneste svar af cor-el

sabbath99
sabbath99
more options

I seem to have an issue where photos disappear on Mozilla Firefox. Refreshing does help. This has been happening to me a few times. I have some crash reports related to this issues:

https://crash-stats.mozilla.org/report/index/758b3af8-e35a-4b80-9f26-25bd80190519 https://crash-stats.mozilla.org/report/index/55050f3d-7194-45e7-920b-c3c2a0190513

Crash reason says EXCEPTION_ACCESS_VIOLATION_READ. Can someone help me get this issue fixed?

I seem to have an issue where photos disappear on Mozilla Firefox. Refreshing does help. This has been happening to me a few times. I have some crash reports related to this issues: https://crash-stats.mozilla.org/report/index/758b3af8-e35a-4b80-9f26-25bd80190519 https://crash-stats.mozilla.org/report/index/55050f3d-7194-45e7-920b-c3c2a0190513 Crash reason says EXCEPTION_ACCESS_VIOLATION_READ. Can someone help me get this issue fixed?

Alle svar (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What do you mean with "Photos disappearing" ?

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

FredMcD
FredMcD
more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 29.0 r0 Shockwave Flash 32.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}


Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version 32.0.0171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

sabbath99
sabbath99 Spørgsmålsstiller
more options

cor-el said

What do you mean with "Photos disappearing" ? Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

Hello cor-el. I have finally provided a screenshot that describes my issue. It is based on this crash report:

https://crash-stats.mozilla.org/report/index/f1ba2e05-377c-4e57-87c5-d51420190520

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The screenshots show the Firefox Home page. You appear to have only the search bar enabled. You can see a cogwheel button in the top right corner that you can click to set what to display on this page.