Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

I accidentally uninstalled Thunderbird. I used system restore, but now I get an error message saying "couldn't load XPCOM".

psjones999
psjones999
more options

I'm in a panic. I have many saved emails related to my business. I thought I had uninstalled an old version to Thunderbird while retaining the new version, but both were uninstalled. I used system restore to retrieve it, but I get the error message "couldn't load XPCOM' when I try to open Thunderbird. What can I do?

I'm in a panic. I have many saved emails related to my business. I thought I had uninstalled an old version to Thunderbird while retaining the new version, but both were uninstalled. I used system restore to retrieve it, but I get the error message "couldn't load XPCOM' when I try to open Thunderbird. What can I do?

Valgt løsning

I would just reinstall Thunderbird again. Windows has a habit of showing 2 versions installed. As you found out it is not accurate and by trying to clean up things you delete everything.

Læs dette svar i sammenhæng 👍 1

Alle svar (3)

user01229325
user01229325
more options

Valgt løsning

I would just reinstall Thunderbird again. Windows has a habit of showing 2 versions installed. As you found out it is not accurate and by trying to clean up things you delete everything.

psjones999
psjones999 Spørgsmålsstiller
more options

Thank you. I read another post stating that the actual emails are stored elsewhere. I found an older version of Thunderbird on my computer, reinstalled and all my emails are back. I've seen updated Thunderbird and everything's fine. It was a few hours of panic, but I've learned some valuable lessons...

user01229325
user01229325
more options

Good reading! How to backup your profile. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data