Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

when i try to access a link from thunderbird email i get error mesage saying couldn't load xpcom

  • 4 svar
  • 2 har dette problem
  • 1 visning
  • Seneste svar af peterrr

peterrr
peterrr
more options

when i try to access a link from Thunderbird email i get error message saying couldn't load xpcom have tried uninstalling Thunderbird and reinstalling but that did not fix it peter

when i try to access a link from Thunderbird email i get error message saying couldn't load xpcom have tried uninstalling Thunderbird and reinstalling but that did not fix it peter

Alle svar (4)

christ1
christ1
  • Top 25 Contributor
more options

Try to start Thunderbird in safe mode. https://support.mozilla.org/kb/safe-mode-thunderbird

Is there any difference?

peterrr
peterrr Spørgsmålsstiller
more options

thanks christ1 tried Thunderbird in safe mode a few times but still have the problem

peter

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Suggest you try this: Click on the Windows button and enter %temp% into the Run or Search field displayed. It opens a Windows Explorer window displaying the contents of the Windows Temp directory. Delete any files that have names referring to Thunderbird. Shutdown any anti-virus software you are running. Download a new copy of the full installer from https://www.mozilla.org/en-US/thunderbird/all/ Delete the directory C:\Program Files\Mozilla Thunderbird (or if running 64bit the program will be here C:\Program Files(x86)\Mozilla Thunderbird) Run the Thunderbird installer. Restart the anti-virus program.

Start Thunderbird.

did this work?

peterrr
peterrr Spørgsmålsstiller
more options

Hi toad hall i entered %temp% and there was no files referring to Thunderbird.

peter