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Firefox "Taken over" by (fake) "You've Won" page

  • 3 svar
  • 3 har dette problem
  • 1 visning
  • Seneste svar af mattcamp

terrycowlard
terrycowlard
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I was using up-to-date Firefox on up-to-date Windows 10 PC, with up-to-date Norton security, on a BT broadband landline. The computer was idle, and displaying an eBay auction list. Suddenly, with no keyboard or mouse action, the screen changed itself to a page (screenshot available as a JPG) which I suspect was a phishing attempt from elsewhere.

Is this a fault in Firefox (Adobe Flash disabled) or Windows 10, or eBay, or even a failure by Norton ?

Regards

Terry

I was using up-to-date Firefox on up-to-date Windows 10 PC, with up-to-date Norton security, on a BT broadband landline. The computer was idle, and displaying an eBay auction list. Suddenly, with no keyboard or mouse action, the screen changed itself to a page (screenshot available as a JPG) which I suspect was a phishing attempt from elsewhere. Is this a fault in Firefox (Adobe Flash disabled) or Windows 10, or eBay, or even a failure by Norton ? Regards Terry

Alle svar (3)

philipp
philipp
  • Moderator
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hi, most likely it was a rogue form of advertisement embedded on ebay redirecting you to the unwanted site. to protect against that you could use an adblocking addon like https://addons.mozilla.org/firefox/addon/ublock-origin/

terrycowlard
terrycowlard Spørgsmålsstiller
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Thanks Philipp, I will try your suggestion.

mattcamp
mattcamp
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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.