Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Can't view videos on facebook with Firefox 50.0

more options

about the middle of October, I have not been able to view videos that my friends post on facebook unless they're youtube videos. I dowloaded and installed Firefox 50.0 and I still am not able to see them. I updated adobe flash last week. Please help!

about the middle of October, I have not been able to view videos that my friends post on facebook unless they're youtube videos. I dowloaded and installed Firefox 50.0 and I still am not able to see them. I updated adobe flash last week. Please help!

Alle svar (5)

more options

Right-click in the player area. What player is it using? Flash, HTML5 . . . .

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

FredMc, the video screen is totally black. Nothing happens when you right-click. The Intel driver update says it can't completely install because of an error, but it doesn't say what the error is. This is so frustrating!

more options

and I even did this: Turning off hardware acceleration

   Click the menu button (far right, 3 lines) and choose Options.
   Select the Advanced panel.
   Select the General tab.
   Uncheck Use hardware acceleration when available.


    Click the menu button again and then click Exit (bottom right) .
   Start Firefox normally. 


AND this didn't work

more options

I don't have FB so I called for more help.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

more options

that didn't help either.