Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

not responding v 38.5.0

  • 3 svar
  • 1 har dette problem
  • 5 visninger
  • Seneste svar af Wayne Mery

more options

Download new update and hey presto TB crashes everytime you open it! Have checked and rechecked everything and then all the advice on Community and Online.

Solution is simple, once you know where to go! TB upgrade adds "Lightning" - TB's calendar feature whther you want it or not. As soon as you try to open an email from someone using Outlook and with a calendar appointment, TB crashes around your ears.

Solution: 1. Open TB in Safe Mode. 2. Got to Tools : Add-ons : Extensions 3. Disable or Remove Lightning 4. Reboot 5. Your TB should be back to normal!

Download new update and hey presto TB crashes everytime you open it! Have checked and rechecked everything and then all the advice on Community and Online. Solution is simple, once you know where to go! TB upgrade adds "Lightning" - TB's calendar feature whther you want it or not. As soon as you try to open an email from someone using Outlook and with a calendar appointment, TB crashes around your ears. Solution: 1. Open TB in Safe Mode. 2. Got to Tools : Add-ons : Extensions 3. Disable or Remove Lightning 4. Reboot 5. Your TB should be back to normal!

Alle svar (3)

more options

Brian, thanks for posting this.

Did you have Calendar disabled before you updated?

more options

Brian?

Did you have Calendar disabled before you updated?

more options

Also, if you have a crash ID in Help | Troubleshooting, please post it here