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Firefox will not reset to factory or reset prefrences.

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  • Seneste svar af FredMcD

DustinGibson
DustinGibson
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I have tried to reset Firefox to factory settings, but doesn't work. Tried to uninstall, didn't work. How do I reset my browser? Things like Facebook and Pandora do not work in my browser.

I have tried to reset Firefox to factory settings, but doesn't work. Tried to uninstall, didn't work. How do I reset my browser? Things like Facebook and Pandora do not work in my browser.

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Once the file explorer is open, you have to go to the proper folder. In the address bar of the file explorer, %AppData%\Mozilla\Firefox\<enter>

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FredMcD
FredMcD
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Hi there. I hope things are good. I have a question for you. Remember when I told you to rename the %AppData%\Mozilla\Firefox\ folder? Do you still have the old folders on you computer? I need you to open one of the files with a text editor, and post it's contents here. If you still have it.

Folder: C:\Users\==<user>==\AppData\Roaming\Mozilla\Firefox.old

File: prefs.js

Also, scan your computer for malware. The people at Bugzilla thinks there might be an issue.

Troubleshoot Firefox issues caused by malware {web link}

Ændret af FredMcD den

DustinGibson
DustinGibson Spørgsmålsstiller
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Hi, I did the %AppData%\Mozilla\Firefox\, went in and changed the extension to .old and it made a new profile and is now working perfectly.

FredMcD
FredMcD
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If you still have the file I asked about, please post its contents here.

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