Hello sandykaren,

Thanks for contacting Mozilla Support. Please mail '[email protected]' with the date and amount of the donation. They should be able to look it up and email you the receipt.

Please let us know if this resolves your issue.

Cheers, Patrick

Per your instruction, I sent an Email on the afternoon of March 3 containing the information you specified (and a bit more). It is now the afternoon of March 7 -- no reply yet. Looked in my Junk mailbox just now. Nada. I will wait until the 10th to see what's what. If I do not get a reply by then, could you or your colleagues in the community provide further help?? I guess a regular letter to the headquarters wouldn't hurt. There has got to be someone on the Mozilla staff who can get action out of the bowels of the monster. Thanks for your guidance. (Maybe I should sacrifice a sheep or goat??)

Nope, not goats or sheep. Cold blooded creatures, like lizards or dinosaurs.

http://www.davetitus.com/mozilla/
http://en.wikipedia.org/wiki/Mozilla#History

It has now been over two weeks since I followed your suggestion and sent an Email to [email protected]. Nada -- not a word -- not even an acknowledgement. I know the message went through because I did not get a "bounce back" saying that the address was not valid or whatever. After one week of waiting I also sent a USPS letter to the Castro Street address which is displayed on the Mozilla web page. No reply yet. SO -- as an administrator, is there anyone to whom you can direct my problem? Is anyone at home at the headquarters? Maybe they are all taking a smoke break. This is so annoying. I do not mind telling you that I contributed $300 -- sort of a dollar a day (not quite) for the use of the browser. The least that could be done is send a pro forma reply. I got it! The dog ate my contribution. Hope you can help. Or at least tell me what I should do next.

sandykaren,

We do apologize for you not receiving your confirmation to Mozilla.

Please also do also try emailing askjoin[at]mozilla[dot]org and if that doesn't help, try mari[at]mozillafoundation[dot]org

Thanks!

Obviously you have read my several messages about this. I will follow your suggestions just as I followed the one provided by patrickmc -- the guy who responded to me back on 3/3. But I will sent my message to both addresses simultaneously -- why wait. I appreciate your help. Let's hope that one of the two messages gets a response. Thanks.

Hopefully the issue will be resolved soon. In any case, I've escalated this question to the Mozilla Helpdesk.

Thank you for your concern, Alice. I hope so too.

But I am puzzled. You wrote that you are going to escalate the issue to the Mozilla Helpdesk. I thought that this forum WAS the Mozilla Helpdesk. At the top of the page I am on, there is a logo that says "Mozilla Support." And below that in a smaller font there is the legend "Support Forum."

Did I start my quest in the wrong place? As I recall, it was the only link I could find that led me to a page which allowed me to register my complaint. Is there another link on the Mozilla Foundation home page that I should have used? Where did I go wrong? Will I be put in jail? Who will make me lunch? Where did I leave my car keys? Etc.

Hi, sandykaren,

This is the Mozilla Support forum for questions about Mozilla products (currently Firefox, Firefox for Android, Firefox OS, Thunderbird and WebMaker). The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or Firefox developers.

The Mozilla Helpdesk is a part of Mozilla Support and those people are are Mozilla employees who answer the more difficult questions, or sometimes questions that have to do with other areas of Mozilla (like this one). Once a question is escalated to the Helpdesk, it's normally answered within 72 hours.

So the Helpdesk is a second tier problem solving staff, and it is not directly accessible to the general public -- but only to first tier personnel, like you. Just trying to get my bearings. I am an old programmer and systems analyst -- started with IBM machines back in the 1960's. I have watched as the IT world has expanded at an almost frighting pace. Have not done programming or analysis for a long time. Effectively using other people's applications is different from constructing your own. So I always like to understand the environment in which I operate -- helps me discern what the designer(s) had in mind when developing an application or suite of applications. Have used Firefox ever since it appeared on the scene. It has never failed me. It, coupled with Google, provides all the interface with the internet I need. Give the paid staff and all the volunteers a scratch behind the ears -- or a rub on the belly, which ever they prefer. Hope the Helpdesk comes through. M. Alexander (Sandy) Stiffman

Hi Sandy,

I did some digging in the Mozilla Foundation hierarchy of staff and believe I found a good contact. I relayed your information to her so expect a email from mozillafoundation.org soon. I also reminded them about the very near tax deadline of April 15.

Also I've just heard you've been reached and this has been resolved. Is that the case? :)

The issue has been resolved. Several hours ago I received an Email confirming my contribution. But if you (Noah_SUMO) have discovered a reliable contact within the bowels of the organization, could you please send it to me? Having such a contact may help resolve future issues -- not that I expect any -- I really don't.

Thanks to you all who responded to my complaint. You guys and gals have been great. Noah, if it is unlikely that the others may not see this reply, could you somehow pass the along the sentiment? Onward! -- But don't forget to pack a lunch before you go.

Thanks for letting us know Sandy! All those that have contributed to this thread will be happy to know that your issue is resolved.

A question I have is, would you mind letting us know which contact method resolved your issue?

Thanks!

Several of your colleagues helped. Andrew told me to send two Emails, one of them to [email protected]. A bit later, AliceWyman posted a message saying that she would escalate the issue to the Mozilla Helpdesk. I then received an Email -- not through this support site -- from Becky at the Foundation offices. Becky told me that she was arranging to get my receipt. Then, Noah_SUMO posted a message that he had relayed this issue to mari -- the same person who Andrew recommended! But mari had already contacted Becky. And in the midst of this, Becky sent me another Email with my receipt. Whew!

Perhaps the whole gang should get together for lunch, say, in Budapest. Good pastries, y'know.