Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

• (On 32-bit Windows) C:\Program Files\Mozilla Firefox
• (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox

1. Go to the Windows Start menu and click on "Computer".
2. In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
3. Find the "Program Files (x86)" folder or "Program Files" folder.
   • On 32-bit Windows, double-click the Program Files folder to open it.
   • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

1. Double-click the downloaded installation file and go through the steps of the installation wizard.
2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Thanks, I have to leave so will try this tomorrow (2/25) and reply.

Like Pogo - "we have met the enemy and he is us." I have two accounts (Wife & Self) on this Laptop. We both use a Firefox "shortcut" in the our individual Taskbars.

When I checked her account, I realized that the problem was not evident on her account and she in fact had ver. 19. I then checked the "properties" on hers and mine and was surprised to see that we were using different copies of Firefox. Her's was located at C:\Program/Files(x86)\Mozilla Firefox But my shortcut pointed to a different directory.

I unpinned my shortcut and pinned the correct one to the taskbar and all seems well.

QUESTION: i am more than willing to follow your instructions to make sure all is clean but will that remove all extraneous copies, including the one on the D: drive?

Thanks again for your reply - I've long passed 3 score and ten and am somewhat asea technically but I can follow directions well.