Firefox crashing before it opens
It has been constantly crashing before it even opens. I have been a FF user for years and I would hate to have to go back to IE or Chrome.
Crash IDs:
Crash ID: bp-0b4b5c20-7572-41ac-833a-a8e4a2130111 Crash ID: bp-2e8a62db-5e74-4379-b475-07dec2130111 Crash ID: bp-6ae86ee9-eb93-4d62-8a39-1a2f22111218 Crash ID: bp-6d92ea24-7fe3-4f7c-aaed-830cd2130111 Crash ID: bp-7a84c0ed-37d1-439b-a16b-69cbe2130111 Crash ID: bp-9f8795ac-044a-496d-aa76-009d32130111 Crash ID: bp-26d19016-0a72-4e08-a8d9-7fc392130111
Any help would be great.
Všechny odpovědi (2)
This is caused by malware. Firefox 18 crashes on startup due to malware - how to fix
You may have to try other malware scanning programs as well.
Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
- http://www.superantispyware.com/ - SuperAntispyware
- http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
- http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
- http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked