Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Hi - Are there any known issues with Webroot Secure Anywhere causing Firefox to crash?

  • 2 odpovědi
  • 6 má tento problém
  • 3 zobrazení
  • Poslední odpověď od Randy1212

Randy1212
Randy1212
more options

Hi -

I use Webroot for anti spyware and anti virus (Webroot Antivirus with Spysweeper) which is Version 7.

The program keeps bugging me to upgrade to Webroot SecureAnywhere, which is Version 8, so I gave it a try.

Sure enough, Firefox crashed every few minutes. So I un-installed SecureAnywhere (retaining Version 7) and everything was fine again.

So not sure what to do. Perhaps try another anti-virus (and if so, what do you recommend) or just keep Webroot Version 7 (which continues to scan and update just fine, from what I can see).

Thank you, Randy

Hi - I use Webroot for anti spyware and anti virus (Webroot Antivirus with Spysweeper) which is Version 7. The program keeps bugging me to upgrade to Webroot SecureAnywhere, which is Version 8, so I gave it a try. Sure enough, Firefox crashed every few minutes. So I un-installed SecureAnywhere (retaining Version 7) and everything was fine again. So not sure what to do. Perhaps try another anti-virus (and if so, what do you recommend) or just keep Webroot Version 7 (which continues to scan and update just fine, from what I can see). Thank you, Randy

Všechny odpovědi (2)

user633449
user633449
more options

First (this isn't an official Mozilla opinion, just personal experience), I find Webroot to be rather a poor quality anti-virus, with poor detection rates, and lots of problems when it does run. My opinion is to use Microsoft Security Essentials for anti-virus. It is free, light and quite good. http://windows.microsoft.com/en-US/windows/products/security-essentials. If you decide to go with it, uninstall webroot first.

Now, if you decide to keep webroot, you can try fully uninstalling it, then reinstalling it. Also, if you go to "About:crashes" in your firefox address bar, do you have any crash ids (they start with bp-).

Randy1212
Randy1212 Autor dotazu
more options

Thanks for getting back to me. I did read, upon further research, that this is a known issue - some type of bug or conflict that exists between Firefox and Webroot - and that a fix will be provided in a future release of Webroot. So I guess there is no need to upgrade at this point and to continue using the older version. Others that have been recommended to me are AVG and Avast.