Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Firefox crashes

  • 1 odpověď
  • 2 mají tento problém
  • 1 zobrazení
  • Poslední odpověď od cor-el

more options

wvery time i try to start mozilla i get the page "mozilla crash reporter" and i am unable to access the browser.

wvery time i try to start mozilla i get the page "mozilla crash reporter" and i am unable to access the browser.

Všechny odpovědi (1)

more options

Try a clean (re)install and delete the Firefox program folder.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
  • Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.


It may not be necessary to create a new profile, so first try if it works with your current profile and if not then create a new profile.