Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Newly installed firefox has left an blue "drive" icon on my (Mac) desktop that I cannot erase. When I click on firefox in applications, it always brings this up and won't start firefox directly. I cannot erase this "firefox" drive icon, it won't let me. E

  • 2 odpovědi
  • 75 má tento problém
  • 3 zobrazení
  • Poslední odpověď od barnetja

more options

The icon is blue with a white firefox logo on it. My only options are to "Burn 'Firefox'" or "Eject 'Firefox'" when I click on it to edit it, but I cannot cut, paste, or move to trash. It won't let me. When I click on "Eject 'firefox'" it says "The disc firefox is in use and could not be ejected". Even when I am running no applications whatsoever. When I click on this icon, a small window appears with two icons in it: one the firefox browser icon, and the other the applications folder icon with an arrow inbetween the two. When I drag the icon into the application folder it tells me: "An item named 'firefox' already exists in this location. Do you want to replace it with the one you're moving?" And no matter how many times I "replace it" the icon never goes away. And no matter how many times I replace it, whenever I click on the firefox icon in applications, it brings up this tiny window on my desktop before it will actually start running the firefox web-browser. And it will never reload my previously saved tabs is also my main concern.

This happened

Every time Firefox opened

== a few weeks ago since I installed...

The icon is blue with a white firefox logo on it. My only options are to "Burn 'Firefox'" or "Eject 'Firefox'" when I click on it to edit it, but I cannot cut, paste, or move to trash. It won't let me. When I click on "Eject 'firefox'" it says "The disc firefox is in use and could not be ejected". Even when I am running no applications whatsoever. When I click on this icon, a small window appears with two icons in it: one the firefox browser icon, and the other the applications folder icon with an arrow inbetween the two. When I drag the icon into the application folder it tells me: "An item named 'firefox' already exists in this location. Do you want to replace it with the one you're moving?" And no matter how many times I "replace it" the icon never goes away. And no matter how many times I replace it, whenever I click on the firefox icon in applications, it brings up this tiny window on my desktop before it will actually start running the firefox web-browser. And it will never reload my previously saved tabs is also my main concern. == This happened == Every time Firefox opened == a few weeks ago since I installed...

Všechny odpovědi (2)

more options

Hi Carlos,

Thanks for your question - I am sure this is slightly frustrating. The blue drive that you are seeing on your desktop is the Firefox .dmg that originally contained Firefox. You will need to make sure that Firefox is first copied to your applications folder. After that you can eject the drive by clicking on the icon and then going to File --> Eject. Let me know if this helps!

- Sarah

more options

Maybe you copied the icon show in the window to your application and into your dock directly. Try closing your Firefox again. Eject the disc again. Then go to your application folder. You should see Firefox with a circle and cross through it. Open it. It should open without the blue icon appearing on your desktop again.