We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Browser issue

  • 1 odpověď
  • 1 má tento problém
  • 1 zobrazení
  • Poslední odpověď od FredMcD

uam226
uam226
more options

I have problems when using websites.

Example,

When i try to chat with yahoo. There is a problem connecting to chat. If i open the browser in private window and try to chat with yahoo. There is no connection problem. If i open up google chrome there is no problem connecting to chat. I have a picture attached showing the difference when trying to connect to chat in normal mode and private browsing mode using fire fox.

Why do i have issues with normal browsing mode vs private browsing mode?

Another example, I tried purchasing something on Verizon but for some reason when adding items to my cart it didn't work. When i open private browsing i was able to complete my task.

Why do i have issues with normal browsing and i don't have issues with private browsing?

How do i reset browser to factory setting?

I have problems when using websites. Example, When i try to chat with yahoo. There is a problem connecting to chat. If i open the browser in private window and try to chat with yahoo. There is no connection problem. If i open up google chrome there is no problem connecting to chat. I have a picture attached showing the difference when trying to connect to chat in normal mode and private browsing mode using fire fox. Why do i have issues with normal browsing mode vs private browsing mode? Another example, I tried purchasing something on Verizon but for some reason when adding items to my cart it didn't work. When i open private browsing i was able to complete my task. Why do i have issues with normal browsing and i don't have issues with private browsing? How do i reset browser to factory setting?
Přiložené obrázky

Všechny odpovědi (1)

FredMcD
FredMcD
more options

Some add-ons are not active when using Private Windows.

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.