Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Frequent crashes while playing GIFs/videos in firefox

  • 2 odpovědi
  • 1 má tento problém
  • 4 zobrazení
  • Poslední odpověď od FredMcD

lisaravi
lisaravi
more options

Hi, I have been seeing that firefox crashes almost every time I play a GIF or sometimes a video. This happens quite often and I see a white screen when trying to play them from the browser. Need some help here. Thanks

Hi, I have been seeing that firefox crashes almost every time I play a GIF or sometimes a video. This happens quite often and I see a white screen when trying to play them from the browser. Need some help here. Thanks

Všechny odpovědi (2)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

FredMcD
FredMcD
more options

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration