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Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

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video not playing

sbpoole
sbpoole
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My videos on Google Photos will not play. Avi, Mov, or Mp4 video show "this video format is not supported". Chrome and Internet Explorer has no problems playing them, just Firefox 84.0.1 (64-bit)

My videos on Google Photos will not play. Avi, Mov, or Mp4 video show "this video format is not supported". Chrome and Internet Explorer has no problems playing them, just Firefox 84.0.1 (64-bit)

Všechny odpovědi (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Can show us what you are talking about and provide links so that we can try and replicate the issue?

sbpoole
sbpoole Autor dotazu
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Mainly my personal Google Photos page, no videos will play but will play in all other browsers. Here is a link to an Amazon product video and they won't play either.

https://www.amazon.com/Icotec-Night-Stalker-Hunting-Gear/dp/B07K8W3LMD/ref=sr_1_53?dchild=1&keywords=coyote+call&pd_rd_r=0a6c1799-3e9b-4ab8-af6c-71c6e83291c1&pd_rd_w=XIvLZ&pd_rd_wg=WY5JL&pf_rd_p=0ec05f25-9534-48fe-9c3e-40b89957230e&pf_rd_r=18BX5W6WYNTPNERZRS1J&qid=1610539850&sr=8-53

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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It works for me. see screenshot Did you try safe mode?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Safe Mode would be a good test.

Also, Firefox on Windows 7 uses Media Foundation, Microsoft's media components, to play H.264/MP4 video. I have a copy of the old YouTube test page. Does this show your Firefox will play H.264/MP4 videos:

https://www.jeffersonscher.com/sumo/html5-video.html

(The results we want are "supported" or "probably".)