Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Firefox Quantum 64.0 keeps crashing when opening Gmail or clicking any links in Gmail

  • 2 odpovědi
  • 1 má tento problém
  • 8 zobrazení
  • Poslední odpověď od ajpahwa

ajpahwa
ajpahwa
more options

Firefox keeps crashing when I am trying to use Gmail. Perhaps there was an update last night, so this morning Firefox was in a 'crashed' state. When I clicked on the 'Restore Session' tab, it brought up all the tabs for a little bit, and when I tried to follow a link from one of the mails in Gmail, it crashed again. Some websites are working, and some just take it down. I did make it a point to submit crash reports so that you would have the required information from that source.

Firefox keeps crashing when I am trying to use Gmail. Perhaps there was an update last night, so this morning Firefox was in a 'crashed' state. When I clicked on the 'Restore Session' tab, it brought up all the tabs for a little bit, and when I tried to follow a link from one of the mails in Gmail, it crashed again. Some websites are working, and some just take it down. I did make it a point to submit crash reports so that you would have the required information from that source.

Všechny odpovědi (2)

user633449
user633449
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

ajpahwa
ajpahwa Autor dotazu
more options

bp-1544619980

bp-1544619787

bp-1543157404

bp-1541409430

bp-1540337215