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I have a "Failed to Connect to Server" message. What do I do?

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DavidS.
DavidS.
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I cannot send or receive any emails due to A "Failure to Connect to Server" message. I cannot locate my password anyway. I've tried to remember when I connected to Thunderbird/Mozilla. I'm at a loss of what to do next to get any help. I've been told that I must start all over again and get a new email address. This makes no sense. It seems like an internet connection problem. If so, why is this happening.

I cannot send or receive any emails due to A "Failure to Connect to Server" message. I cannot locate my password anyway. I've tried to remember when I connected to Thunderbird/Mozilla. I'm at a loss of what to do next to get any help. I've been told that I must start all over again and get a new email address. This makes no sense. It seems like an internet connection problem. If so, why is this happening.

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Matt
Matt
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Failed to connect to the server can have many causes, none of which should require a new email address.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?

Please post back with this information and any other questions you might have.

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