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I have 2 e-mail addresses, one works in Thunderbird, the other does not, all settings identical

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Martian59
Martian59
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This problem just started in the last month. All settings in "Tools, Account Settings" are identical. Current Error message reads: Login to server imap.comcast.net failed. Three radio buttons on error message. Retry Enter New Password Cancel

The Enter New Password button does not make sense, Why would it ask for a new password?

Martian59

This problem just started in the last month. All settings in "Tools, Account Settings" are identical. Current Error message reads: Login to server imap.comcast.net failed. Three radio buttons on error message. Retry Enter New Password Cancel The Enter New Password button does not make sense, Why would it ask for a new password? Martian59

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Matt
Matt
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it asks, just in case you have changed you password on the comcast site.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?