Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Blank inbox although message come in (numbers go up), by only by search function I can access those new messages by name.

  • 1 odpověď
  • 2 mají tento problém
  • 5 zobrazení
  • Poslední odpověď od christ1

CKotte
CKotte
more options

My inbox appears blank, although they come in (numbers go up). I have more email addresses. It started blank with one two days ago, now all of them appears blank. If I expect a message, I can open the message by search tool, then it opens perfectly.

What can I do to solve this problem?

My inbox appears blank, although they come in (numbers go up). I have more email addresses. It started blank with one two days ago, now all of them appears blank. If I expect a message, I can open the message by search tool, then it opens perfectly. What can I do to solve this problem?

Všechny odpovědi (1)

christ1
christ1
  • Top 25 Contributor
more options

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/en-US/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird