Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Amazon.com rapidly is opening new windows automatically on Firefox at the rate of about 2 per second.

more options

I made the mistake of trying to at "prime support" or something like that on my Amazon.com page. As soon as I did, new FIrefox pages started opening nearly faster than I can close them. Amazon can only tell me they have "issues" on Firefox but have no one to help. They suggested removing and re-installing Firefox. Guess what, that doesn't help? It starts as soon as I open Firefox, I don't even have to go to Amazon's page (it does it for me). I can't even go on Firefox to see settings because in the time I find settings, 50 new windows will open. On top of that, I can't stay on one page as each new one comes in front of the one I was on.

I made the mistake of trying to at "prime support" or something like that on my Amazon.com page. As soon as I did, new FIrefox pages started opening nearly faster than I can close them. Amazon can only tell me they have "issues" on Firefox but have no one to help. They suggested removing and re-installing Firefox. Guess what, that doesn't help? It starts as soon as I open Firefox, I don't even have to go to Amazon's page (it does it for me). I can't even go on Firefox to see settings because in the time I find settings, 50 new windows will open. On top of that, I can't stay on one page as each new one comes in front of the one I was on.

Všechny odpovědi (1)

more options

Does Firefox crash or is it just grinding to a halt?

Firefox can be pretty persistent about trying to restore your open tabs after a crash, so this could repeat for a while. You might prefer to abandon the previous session, so these are the steps for that.

(1) Kill Firefox, either right-click the Taskbar icon > Close All Windows, if that works, or use the Task Manager (Ctrl+Shift+Esc), Processes tab, select firefox.exe and use the End Process button

(2) Open your Firefox profile folder by pasting the following into the Windows Start menu search box and pressing Enter:

%APPDATA%\Mozilla\Firefox\Profiles

If you only see one folder, double-click into it; if there are multiple folders, you can try to find the one with the most recently updated contents.

Check for a file named sessionstore.js and if you find it, rename it to sessionstore-old.js (so you can raid it for links later if needed).

Then double-click into sessionstore-backups and rename any of these files that you find:

  • recovery.js to recovery-old.js
  • recovery.bak to recovery-old.bak
  • previous.js to previous-old.js

Then start Firefox again and it should just go to your home page.

As for revisiting Amazon... hmm.