Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

How can I get Firefox to work when my laptop says I have Internet access but my pages won't load?

  • 1 odpověď
  • 5 má tento problém
  • 5 zobrazení
  • Poslední odpověď od curtisa

Marcos140
Marcos140
more options

I'm not very keen with my computer terminology but I'll try to explain my situation as best as I can.

I think the problem started a with a recent trip where I went out of state and took my laptop, I had trouble connecting to the wifi there. I originally had a bridged connection between Ethernet and wifi I believe (something I've been told shouldn't be the problem) and I had to take that off for my wifi to work there and once I did that my wifi worked fine there. Once I came home though, my computer will connect to my home wifi and say I have "internet access" but won't load anything on Firefox or Internet Explorer. I've already tried to rebuild the bridge, restart my laptop, and do virus scans. I know my Internet works so if anyone could help me figure out what's to change in my settings or anything I would greatly appreciate it.

I'm not very keen with my computer terminology but I'll try to explain my situation as best as I can. I think the problem started a with a recent trip where I went out of state and took my laptop, I had trouble connecting to the wifi there. I originally had a bridged connection between Ethernet and wifi I believe (something I've been told shouldn't be the problem) and I had to take that off for my wifi to work there and once I did that my wifi worked fine there. Once I came home though, my computer will connect to my home wifi and say I have "internet access" but won't load anything on Firefox or Internet Explorer. I've already tried to rebuild the bridge, restart my laptop, and do virus scans. I know my Internet works so if anyone could help me figure out what's to change in my settings or anything I would greatly appreciate it.

Zvolené řešení

Hi Marcos140,

I would like to help, but is very hard to diagnose with so little information...

Do you know why you needed the bridge in the first place?

Is your laptop connecting via wireless or a wired connection?

Please try this:

  1. Click start
  2. Type cmd
  3. Push Enter
  4. A black box will open
  5. type in "ipconfig /all"
  6. Screenshot the output
  7. type "ping google.com"
  8. Screenshot

If you can post the output of those commands it will help.

Thanks, Curtis

Přečíst dotaz v kontextu 👍 2

Všechny odpovědi (1)

curtisa
curtisa
more options

Zvolené řešení

Hi Marcos140,

I would like to help, but is very hard to diagnose with so little information...

Do you know why you needed the bridge in the first place?

Is your laptop connecting via wireless or a wired connection?

Please try this:

  1. Click start
  2. Type cmd
  3. Push Enter
  4. A black box will open
  5. type in "ipconfig /all"
  6. Screenshot the output
  7. type "ping google.com"
  8. Screenshot

If you can post the output of those commands it will help.

Thanks, Curtis