Can you post some info:

In Thunderbird Help > Troubleshooting Information click on 'copy text to clipboard' button paste info into this question edit/remove all info on fonts and printers.

Then make hidden files and folders visible:

• http://kb.mozillazine.org/Show_hidden_files_and_folders

In Thunderbird Help > Troubleshooting Information click on 'show Folder' button it will open a new window showing profile folders and files

Close Thunderbird now - this is important.

look for prefs.js file right click on file. Select copy and paste it onto the desktop. This will act as the 'original' copy and backup.

right click on 'prefs.js and choose to open with 'notepad'.

look for all of these lines: where UserName is your windows User Account name xxxxxxx.default is your profile name x's = numbers and letters serverX referes to server number, so there may be more than one entry.

Please copy what you have and paste into this question - do not edit. user_pref("mail.root.none", "C:\\Users\\User Name\\AppData\\Roaming\\Thunderbird\\Profiles\\xxxxxxxx.default\\Mail"); user_pref("mail.root.none-rel", "[ProfD]Mail"); user_pref("mail.root.pop3", "C:\\Users\\User Name\\AppData\\Roaming\\Thunderbird\\Profiles\\xxxxxxxx.default\\Mail"); user_pref("mail.root.pop3-rel", "[ProfD]Mail");

Find any/all references that starts with: user_pref("mail.server.server and paste all into this question, then I'll see all the settings. Only edit any email address with 'email address here is correct', so that no one can see your email address.

I'm having the same problem. Just started today. Is there a solution for this? I noticed it when I went to reply to an email and it started putting my reply below the quote and my preferences set it to reply above the quote. It won't let me put it back the way it was. Help! If I go into Account Settings, I get the same message, "The Local Directory path "C:\Users\JLB\AppData\Roaming\Thunderbird\Profiles\5yqb6qjb.starman\Mail\Local Folders-1" is not suitable for message storage. Please choose another directory.

starmanjb: Let's try to sort your issue, but first I need you to read the first two comments I posted and then respond with the information needed.

Application Basics

   Name: Thunderbird
   Version: 24.6.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.6.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20140610001341
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) mail.comcast.net:995, SSL, passwordCleartext
     OUTGOING: smtp.comcast.net:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) mail.comcast.net:995, SSL, passwordCleartext
     OUTGOING: smtp.comcast.net:465, SSL, passwordCleartext, true

   account5:
     INCOMING: account5, , (rss) Feeds, plain, passwordCleartext

   account7:
     INCOMING: account7, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.comcast.net:465, SSL, passwordCleartext, true

 Extensions
   ImportExportTools, 2.8.0.4, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     dom.max_chrome_script_run_time: 0
     extensions.lastAppVersion: 24.6.0
     gfx.blacklist.suggested-driver-version: 10.6
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 7f5632a2-c686-41eb-9a36-49e378c5c53
     mailnews.database.global.indexer.enabled: false
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1406429534
     places.history.expiration.transient_current_max_pages: 104858
     places.history.expiration.transient_optimal_database_size: 167772160
     plugin.importedState: true
     plugin.state.java: 0
    
 Graphics

     Adapter Description: ATI Radeon HD 3200 Graphics
     Vendor ID: 0x1002
     Device ID: 0x9610
     Adapter RAM: 256
     Adapter Drivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 8.970.100.1100
     Driver Date: 4-29-2013
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.16571)
     ClearType Parameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.2
     4.10.2

     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS Util
     3.15.4
     3.15.4

     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC

user_pref("mail.account.account1.server", "server1"); user_pref("mail.account.account2.identities", "id1"); user_pref("mail.account.account2.server", "server2"); user_pref("mail.account.account4.identities", "id4"); user_pref("mail.account.account4.server", "server4"); user_pref("mail.account.account5.server", "server5"); user_pref("mail.account.account6.server", "server6"); user_pref("mail.account.account7.identities", "id3"); user_pref("mail.account.account7.server", "server7"); user_pref("mail.accountmanager.accounts", "account1,account2,account4,account6,account5,account7"); user_pref("mail.accountmanager.defaultaccount", "account2"); user_pref("mail.accountmanager.localfoldersserver", "server1"); user_pref("mail.append_preconfig_smtpservers.version", 2); user_pref("mail.attachment.store.version", 1); user_pref("mail.checkDefaultFeed", true); user_pref("mail.checkDefaultNews", true); user_pref("mail.compose.attach.dir", "E:"); user_pref("mail.compose.big_attachments.notify", false); user_pref("mail.displayname.version", 6517); user_pref("mail.folder.views.version", 1); user_pref("mail.font.windows.version", 2); user_pref("mail.identity.id1.archive_folder", "mailbox://nobody@Local%20Folders/Archives"); user_pref("mail.identity.id1.attach_signature", true); user_pref("mail.identity.id1.attach_vcard", false); user_pref("mail.identity.id1.compose_html", true); user_pref("mail.identity.id1.doBcc", false); user_pref("mail.identity.id1.doBccList", ""); user_pref("mail.identity.id1.draft_folder", "mailbox://nobody@Local%20Folders/Drafts"); user_pref("mail.identity.id1.drafts_folder_picker_mode", "0"); user_pref("mail.identity.id1.encryptionpolicy", 0); user_pref("mail.identity.id1.fcc_folder", "mailbox://nobody@Local%20Folders/Sent"); user_pref("mail.identity.id1.fcc_folder_picker_mode", "0"); user_pref("mail.identity.id1.fullName", "JB"); user_pref("mail.identity.id1.htmlSigFormat", false); user_pref("mail.identity.id1.reply_on_top", 1); user_pref("mail.identity.id1.sig_file", "C:\\Users\\JLB\\Documents\\Misc Text Files\\Signature.txt"); user_pref("mail.identity.id1.sig_file-rel", "[ProfD]../../../../../Documents/Misc Text Files/Signature.txt"); user_pref("mail.identity.id1.sign_mail", false); user_pref("mail.identity.id1.smtpServer", "smtp1"); user_pref("mail.identity.id1.stationery_folder", "mailbox://nobody@Local%20Folders/Templates"); user_pref("mail.identity.id1.tmpl_folder_picker_mode", "0"); user_pref("mail.identity.id1.useremail", "[email protected]"); user_pref("mail.identity.id1.valid", true); user_pref("mail.identity.id3.archive_folder", "imap://starmanjb%40gmail.com@imap.googlemail.com/[Gmail]/All Mail"); user_pref("mail.identity.id3.archives_folder_picker_mode", "1"); user_pref("mail.identity.id3.doBcc", false); user_pref("mail.identity.id3.draft_folder", "imap://starmanjb%40gmail.com@imap.googlemail.com/[Gmail]/Drafts"); user_pref("mail.identity.id3.drafts_folder_picker_mode", "1"); user_pref("mail.identity.id3.encryptionpolicy", 0); user_pref("mail.identity.id3.fcc_folder", "imap://starmanjb%40gmail.com@imap.googlemail.com/[Gmail]/Sent Mail"); user_pref("mail.identity.id3.fcc_folder_picker_mode", "1"); user_pref("mail.identity.id3.fullName", "JB"); user_pref("mail.identity.id3.reply_on_top", 1); user_pref("mail.identity.id3.sign_mail", false); user_pref("mail.identity.id3.smtpServer", "smtp1"); user_pref("mail.identity.id3.stationery_folder", "imap://starmanjb%40gmail.com@imap.googlemail.com/Templates"); user_pref("mail.identity.id3.tmpl_folder_picker_mode", "0"); user_pref("mail.identity.id3.useremail", "[email protected]"); user_pref("mail.identity.id3.valid", true); user_pref("mail.identity.id4.archive_folder", "mailbox://nobody@Local%20Folders/Archives"); user_pref("mail.identity.id4.archives_folder_picker_mode", "0"); user_pref("mail.identity.id4.attach_signature", true); user_pref("mail.identity.id4.attach_vcard", false); user_pref("mail.identity.id4.auto_quote", true); user_pref("mail.identity.id4.compose_html", false); user_pref("mail.identity.id4.doBcc", false); user_pref("mail.identity.id4.doCc", false); user_pref("mail.identity.id4.draft_folder", "mailbox://nobody@Local%20Folders/Drafts"); user_pref("mail.identity.id4.drafts_folder_picker_mode", "0"); user_pref("mail.identity.id4.encryptionpolicy", 0); user_pref("mail.identity.id4.fcc", true); user_pref("mail.identity.id4.fcc_folder", "mailbox://nobody@Local%20Folders/Sent"); user_pref("mail.identity.id4.fcc_folder_picker_mode", "0"); user_pref("mail.identity.id4.fcc_reply_follows_parent", false); user_pref("mail.identity.id4.fullName", "Hawks Nest Radio Astronomy Observatory"); user_pref("mail.identity.id4.htmlSigFormat", false); user_pref("mail.identity.id4.overrideGlobal_Pref", false); user_pref("mail.identity.id4.reply_on_top", 0); user_pref("mail.identity.id4.showSaveMsgDlg", false); user_pref("mail.identity.id4.sig_bottom", true); user_pref("mail.identity.id4.sig_file", "C:\\Users\\JLB\\Documents\\Misc Text Files\\Signature.txt"); user_pref("mail.identity.id4.sig_file-rel", "[ProfD]../../../../../Documents/Misc Text Files/Signature.txt"); user_pref("mail.identity.id4.sig_on_fwd", false); user_pref("mail.identity.id4.sig_on_reply", true); user_pref("mail.identity.id4.sign_mail", false); user_pref("mail.identity.id4.smtpServer", "smtp1"); user_pref("mail.identity.id4.stationery_folder", "mailbox://nobody@Local%20Folders/Templates"); user_pref("mail.identity.id4.tmpl_folder_picker_mode", "0"); user_pref("mail.identity.id4.useremail", "[email protected]"); user_pref("mail.identity.id4.valid", true); user_pref("mail.last_msg_movecopy_target_uri", "mailbox://nobody@Local%20Folders/Bills"); user_pref("mail.newsrc_root", "C:\\Documents and Settings\\Owner\\Application Data\\Thunderbird\\Profiles\\4yg5xxcf.Starman\\News"); user_pref("mail.openMessageBehavior.version", 1); user_pref("mail.pane_config.dynamic", 1); user_pref("mail.preferences.advanced.selectedTabIndex", 2); user_pref("mail.preferences.applications.selectedTabIndex", 1); user_pref("mail.preferences.compose.selectedTabIndex", 2); user_pref("mail.prompt_purge_threshhold", false); user_pref("mail.purge.ask", false); user_pref("mail.purge_threshold_migrated", true); user_pref("mail.rights.version", 1);

user_pref("mail.root.imap", "C:\\Users\\JLB\\AppData\\Roaming\\Thunderbird\\Profiles\\5yqb6qjb.starman\\ImapMail"); user_pref("mail.root.imap-rel", "[ProfD]ImapMail"); user_pref("mail.root.nntp", "C:\\Documents and Settings\\Owner\\Application Data\\Thunderbird\\Profiles\\4yg5xxcf.Starman\\News"); user_pref("mail.root.none", "C:\\Documents and Settings\\Owner\\Application Data\\Thunderbird\\Profiles\\4yg5xxcf.Starman\\Mail"); user_pref("mail.root.none-rel", "[ProfD]../../../../../../../Documents and Settings/Owner/Application Data/Thunderbird/Profiles/4yg5xxcf.Starman/Mail"); user_pref("mail.root.pop3", "C:\\Documents and Settings\\Owner\\Application Data\\Thunderbird\\Profiles\\4yg5xxcf.Starman\\Mail"); user_pref("mail.root.pop3-rel", "[ProfD]Mail"); user_pref("mail.server.server1.ageLimit", 1); user_pref("mail.server.server1.applyToFlaggedMessages", false); user_pref("mail.server.server1.cleanupBodies", false); user_pref("mail.server.server1.daysToKeepBodies", 1); user_pref("mail.server.server1.daysToKeepHdrs", 30); user_pref("mail.server.server1.directory", "C:\\Users\\JLB\\AppData\\Roaming\\Thunderbird\\Profiles\\5yqb6qjb.starman\\Mail\\Local Folders-1"); user_pref("mail.server.server1.directory-rel", "[ProfD]Mail/Local Folders-1"); user_pref("mail.server.server1.downloadByDate", false); user_pref("mail.server.server1.downloadUnreadOnly", false); user_pref("mail.server.server1.empty_trash_on_exit", true); user_pref("mail.server.server1.hostname", "Local Folders"); user_pref("mail.server.server1.keepUnreadOnly", false); user_pref("mail.server.server1.manualMark", true); user_pref("mail.server.server1.manualMarkMode", 1); user_pref("mail.server.server1.moveOnSpam", true); user_pref("mail.server.server1.moveTargetMode", 1); user_pref("mail.server.server1.name", "Local Folders"); user_pref("mail.server.server1.numHdrsToKeep", 30); user_pref("mail.server.server1.purgeSpam", true); user_pref("mail.server.server1.purgeSpamInterval", 1); user_pref("mail.server.server1.serverFilterName", "SpamAssassin"); user_pref("mail.server.server1.spamActionTargetAccount", "mailbox://nobody@Local%20Folders"); user_pref("mail.server.server1.spamActionTargetFolder", "mailbox://nobody@Local%20Folders/Trash"); user_pref("mail.server.server1.storeContractID", "@mozilla.org/msgstore/berkeleystore;1"); user_pref("mail.server.server1.type", "none"); user_pref("mail.server.server1.userName", "nobody"); user_pref("mail.server.server2.ageLimit", 1); user_pref("mail.server.server2.applyToFlaggedMessages", false); user_pref("mail.server.server2.check_time", 2); user_pref("mail.server.server2.cleanupBodies", false); user_pref("mail.server.server2.daysToKeepBodies", 1); user_pref("mail.server.server2.daysToKeepHdrs", 30); user_pref("mail.server.server2.defer_get_new_mail", true); user_pref("mail.server.server2.deferred_to_account", "account1"); user_pref("mail.server.server2.delete_mail_left_on_server", true); user_pref("mail.server.server2.directory", "C:\\Users\\JLB\\AppData\\Roaming\\Thunderbird\\Profiles\\5yqb6qjb.starman\\Mail\\mail.comcast-1.net"); user_pref("mail.server.server2.directory-rel", "[ProfD]Mail/mail.comcast-1.net"); user_pref("mail.server.server2.downloadByDate", false); user_pref("mail.server.server2.downloadUnreadOnly", false); user_pref("mail.server.server2.download_on_biff", true); user_pref("mail.server.server2.hostname", "mail.comcast.net"); user_pref("mail.server.server2.keepUnreadOnly", false); user_pref("mail.server.server2.leave_on_server", true); user_pref("mail.server.server2.login_at_startup", true); user_pref("mail.server.server2.moveOnSpam", true); user_pref("mail.server.server2.moveTargetMode", 1); user_pref("mail.server.server2.name", "[email protected]"); user_pref("mail.server.server2.numHdrsToKeep", 30); user_pref("mail.server.server2.port", 995); user_pref("mail.server.server2.purgeSpam", true); user_pref("mail.server.server2.socketType", 3); user_pref("mail.server.server2.spamActionTargetAccount", "mailbox://nobody@Local%20Folders"); user_pref("mail.server.server2.spamActionTargetFolder", "mailbox://nobody@Local%20Folders/Trash"); user_pref("mail.server.server2.storeContractID", "@mozilla.org/msgstore/berkeleystore;1"); user_pref("mail.server.server2.type", "pop3"); user_pref("mail.server.server2.userName", "starmanjb"); user_pref("mail.server.server4.ageLimit", 30); user_pref("mail.server.server4.applyToFlaggedMessages", false); user_pref("mail.server.server4.check_time", 2); user_pref("mail.server.server4.cleanupBodies", false); user_pref("mail.server.server4.daysToKeepBodies", 30); user_pref("mail.server.server4.daysToKeepHdrs", 30); user_pref("mail.server.server4.defer_get_new_mail", true); user_pref("mail.server.server4.deferred_to_account", "account1"); user_pref("mail.server.server4.directory", "C:\\Users\\JLB\\AppData\\Roaming\\Thunderbird\\Profiles\\5yqb6qjb.starman\\Mail\\mail.comcast-4.net"); user_pref("mail.server.server4.directory-rel", "[ProfD]Mail/mail.comcast-4.net"); user_pref("mail.server.server4.downloadByDate", false); user_pref("mail.server.server4.downloadUnreadOnly", false); user_pref("mail.server.server4.download_on_biff", true); user_pref("mail.server.server4.hostname", "mail.comcast.net"); user_pref("mail.server.server4.keepUnreadOnly", false); user_pref("mail.server.server4.leave_on_server", true); user_pref("mail.server.server4.login_at_startup", true); user_pref("mail.server.server4.name", "[email protected]"); user_pref("mail.server.server4.numHdrsToKeep", 30); user_pref("mail.server.server4.port", 995); user_pref("mail.server.server4.socketType", 3);

user_pref("mail.server.server4.spamActionTargetAccount", "mailbox://[email protected]"); user_pref("mail.server.server4.storeContractID", "@mozilla.org/msgstore/berkeleystore;1"); user_pref("mail.server.server4.type", "pop3"); user_pref("mail.server.server4.userName", "hnrao"); user_pref("mail.server.server5.ageLimit", 30); user_pref("mail.server.server5.applyToFlaggedMessages", false); user_pref("mail.server.server5.check_time", 100); user_pref("mail.server.server5.cleanupBodies", false); user_pref("mail.server.server5.daysToKeepBodies", 30); user_pref("mail.server.server5.daysToKeepHdrs", 30); user_pref("mail.server.server5.directory", "C:\\Users\\JLB\\AppData\\Roaming\\Thunderbird\\Profiles\\5yqb6qjb.starman\\Mail\\Feeds"); user_pref("mail.server.server5.directory-rel", "[ProfD]Mail/Feeds"); user_pref("mail.server.server5.downloadByDate", false); user_pref("mail.server.server5.downloadUnreadOnly", false); user_pref("mail.server.server5.hostname", "Feeds"); user_pref("mail.server.server5.keepUnreadOnly", false); user_pref("mail.server.server5.name", "Blogs & News Feeds"); user_pref("mail.server.server5.numHdrsToKeep", 2000); user_pref("mail.server.server5.spamActionTargetAccount", "mailbox://nobody@Feeds"); user_pref("mail.server.server5.storeContractID", "@mozilla.org/msgstore/berkeleystore;1"); user_pref("mail.server.server5.type", "rss"); user_pref("mail.server.server5.userName", "nobody"); user_pref("mail.server.server6.directory", "C:\\Documents and Settings\\Owner\\Application Data\\Thunderbird\\Profiles\\4yg5xxcf.Starman\\Mail\\smart mailboxes"); user_pref("mail.server.server6.directory-rel", "[ProfD]../../../../../../../Documents and Settings/Owner/Application Data/Thunderbird/Profiles/4yg5xxcf.Starman/Mail/smart mailboxes"); user_pref("mail.server.server6.hidden", true); user_pref("mail.server.server6.hostname", "smart mailboxes"); user_pref("mail.server.server6.name", "Smart Folders"); user_pref("mail.server.server6.storeContractID", "@mozilla.org/msgstore/berkeleystore;1"); user_pref("mail.server.server6.type", "none"); user_pref("mail.server.server6.userName", "nobody"); user_pref("mail.server.server7.ageLimit", 1); user_pref("mail.server.server7.applyToFlaggedMessages", false); user_pref("mail.server.server7.cacheCapa.acl", false); user_pref("mail.server.server7.cacheCapa.quota", true); user_pref("mail.server.server7.capability", 403449381); user_pref("mail.server.server7.check_new_mail", true); user_pref("mail.server.server7.check_time", 1); user_pref("mail.server.server7.cleanupBodies", false); user_pref("mail.server.server7.cleanup_inbox_on_exit", true); user_pref("mail.server.server7.daysToKeepBodies", 1); user_pref("mail.server.server7.daysToKeepHdrs", 1); user_pref("mail.server.server7.directory", "C:\\Users\\JLB\\AppData\\Roaming\\Thunderbird\\Profiles\\5yqb6qjb.starman\\ImapMail\\imap.googlemail.com"); user_pref("mail.server.server7.directory-rel", "[ProfD]ImapMail/imap.googlemail.com"); user_pref("mail.server.server7.downloadByDate", false); user_pref("mail.server.server7.downloadUnreadOnly", false); user_pref("mail.server.server7.empty_trash_on_exit", true); user_pref("mail.server.server7.hostname", "imap.googlemail.com"); user_pref("mail.server.server7.is_gmail", true); user_pref("mail.server.server7.keepUnreadOnly", false); user_pref("mail.server.server7.login_at_startup", true); user_pref("mail.server.server7.max_cached_connections", 5); user_pref("mail.server.server7.name", "[email protected]"); user_pref("mail.server.server7.namespace.personal", "\"\""); user_pref("mail.server.server7.numHdrsToKeep", 2000); user_pref("mail.server.server7.port", 993); user_pref("mail.server.server7.serverIDResponse", "(\"name\" \"GImap\" \"vendor\" \"Google, Inc.\" \"support-url\" \"http://support.google.com/mail\" \"version\" \"gmail_imap_140727.07_p0\" \"remote-host\" \"98.236.126.105\")"); user_pref("mail.server.server7.socketType", 3); user_pref("mail.server.server7.spamActionTargetAccount", "imap://starmanjb%40gmail.com@imap.googlemail.com"); user_pref("mail.server.server7.spamActionTargetFolder", "imap://starmanjb%40gmail.com@imap.googlemail.com/Junk"); user_pref("mail.server.server7.storeContractID", "@mozilla.org/msgstore/berkeleystore;1"); user_pref("mail.server.server7.timeout", 29); user_pref("mail.server.server7.type", "imap"); user_pref("mail.server.server7.userName", "[email protected]"); user_pref("mail.smtp.defaultserver", "smtp1"); user_pref("mail.smtpserver.smtp1.authMethod", 3); user_pref("mail.smtpserver.smtp1.auth_method", 1); user_pref("mail.smtpserver.smtp1.hostname", "smtp.comcast.net"); user_pref("mail.smtpserver.smtp1.port", 465); user_pref("mail.smtpserver.smtp1.trySecAuth", false); user_pref("mail.smtpserver.smtp1.try_ssl", 3); user_pref("mail.smtpserver.smtp1.useSecAuth", false); user_pref("mail.smtpserver.smtp1.username", "starmanjb"); user_pref("mail.smtpserver.smtp2.authMethod", 8); user_pref("mail.smtpserver.smtp2.auth_method", 1); user_pref("mail.smtpserver.smtp2.description", "Google Mail"); user_pref("mail.smtpserver.smtp2.hostname", "smtp.googlemail.com"); user_pref("mail.smtpserver.smtp2.port", 465); user_pref("mail.smtpserver.smtp2.try_ssl", 3); user_pref("mail.smtpserver.smtp2.useSecAuth", true); user_pref("mail.smtpserver.smtp2.username", "[email protected]"); user_pref("mail.smtpservers", "smtp1,smtp2"); user_pref("mail.spam.manualMark", true); user_pref("mail.spam.manualMarkMode", 1); user_pref("mail.spam.version", 1); user_pref("mail.startup.enabledMailCheckOnce", true); user_pref("mail.taskbar.lastgroupid", "8216C80C92C4E828"); user_pref("mail.ui-rdf.version", 5); user_pref("mail.winsearch.firstRunDone", true);

Can you confirm a couple of points.

How many Profiles do you have? Help > Troubleshooting Information click on 'show Folder' button it will open a new window showing profile folders and files click on 'Profiles' - see image below. My example shows one xxxxxxxx.default folder and I am viewing its contents. Do you have one or two?

re Local Folder: click on 'Mail' folder What do you have listed? eg: mail.comcast-1.net mail.comcast-4.net Feeds smart mailboxes - confirm you have this one

Do you have two Local Folders listed? eg: Local Folders and Local Folders-1

Do you keep any emails in Local Folders? Please click on each one and tell me which one has the emails.

then close the window.

In thunderbird: Tools > Account Settings > Local Folders What is the account name shown? under Local directory please copy paste the line and paste info in this question.

What Windows OS are you currently using? Did you ever move/copy a Profile from a computer running eg: XP into the current computer?

Please make sure you have done this; you have two copies of 'prefs.js' file on your desktop. One will be called 'prefs.js' the other may have an additional number eg: prefs(2).js

Info on how to do this: In Thunderbird Help > Troubleshooting Information click on 'show Folder' button it will open a new window showing profile folders and files

Close Thunderbird now - this is important.

look for prefs.js file right click on file. Select copy and paste it onto the desktop - this one you need to edit. Repeat to get a second one - prefs(2).js - This will act as the 'original' copy and backup.

right click on 'prefs.js and choose to open with 'notepad'.

Assuming: you have one profile called 5yqb6qjb.starman use Local Folders have smartfolders

In all cases, look for the first lines and correct it using the second lines.

1. Look for these lines:

• user_pref("mail.root.none", "C:\\Documents and Settings\\Owner\\Application Data\\Thunderbird\\Profiles\\4yg5xxcf.Starman\\Mail");
• user_pref("mail.root.none-rel", "[ProfD]../../../../../../../Documents and Settings/Owner/Application Data/Thunderbird/Profiles/4yg5xxcf.Starman/Mail");

1A. Replace with these lines:

• user_pref("mail.root.none", "C:\\Users\\JLB\\AppData\\Roaming\\Thunderbird\\Profiles\\5yqb6qjb.starman\\Mail");
• user_pref("mail.root.none-rel", "[ProfD]Mail");

======================================

2. look for these lines:

• user_pref("mail.root.pop3", "C:\\Documents and Settings\\Owner\\Application Data\\Thunderbird\\Profiles\\4yg5xxcf.Starman\\Mail");
• user_pref("mail.root.pop3-rel", "[ProfD]Mail");

2A replace with these lines:

• user_pref("mail.root.pop3", "C:\\Users\\JLB\\AppData\\Roaming\\Thunderbird\\Profiles\\5yqb6qjb.starman\\Mail");
• user_pref("mail.root.pop3-rel", "[ProfD]Mail");

==============================

3. look for these lines:

• user_pref("mail.server.server1.directory", "C:\\Users\\JLB\\AppData\\Roaming\\Thunderbird\\Profiles\\5yqb6qjb.starman\\Mail\\Local Folders-1");
• user_pref("mail.server.server1.directory-rel", "[ProfD]Mail/Local Folders-1");

3A replace with these lines:

• user_pref("mail.server.server1.directory", "C:\\Users\\JLB\\AppData\\Roaming\\Thunderbird\\Profiles\\5yqb6qjb.starman\\Mail\\Local Folders");
• user_pref("mail.server.server1.directory-rel", "[ProfD]Mail/Local Folders");

=========================

4. look for these lines:

• user_pref("mail.server.server6.directory", "C:\\Documents and Settings\\Owner\\Application Data\\Thunderbird\\Profiles\\4yg5xxcf.Starman\\Mail\\smart mailboxes");
• user_pref("mail.server.server6.directory-rel", "[ProfD]../../../../../../../Documents and Settings/Owner/Application Data/Thunderbird/Profiles/4yg5xxcf.Starman/Mail/smart mailboxes");

4A Replace with these lines:

• user_pref("mail.server.server6.directory", "C:\\Users\\JLB\\AppData\\Roaming\\Thunderbird\\Profiles\\5yqb6qjb.starman\\\Mail\\smart mailboxes");
• user_pref("mail.server.server6.directory-rel", "[ProfD]/smart mailboxes");

=======================

It is possible that you no longer use the 'News' ? I notice that you now use a 'Feeds' - mail.server.server5.directory

If you do not use News any more- the one which you used on the old XP computer it - it is an old account. then delete the following line.

• user_pref("mail.root.nntp", "C:\\Documents and Settings\\Owner\\Application Data\\Thunderbird\\Profiles\\4yg5xxcf.Starman\\News");

Now save the prefs.js file.

Make sure Thunderbird is Closed - very important. Copy paste this edited 'prefs.js' file into your Profile folder overwriting the currently used 'prefs.js' file.

Then open Thunderbird and report back on results.

Don't know if it fixed my issues, but what it did do was loose all my email back to 2007. Nothing in my inbox since 2007. I went back to the original pref.js file so I could get my mail back. Now what?

Help > Troubleshooting Information click on 'show Folder' button it will open a new window showing profile folders and files click on 'Mail' folder Do you have two Local Folders listed? eg: Local Folders and Local Folders-1

According to prefs there is only a 'Local Folders' user_pref("mail.server.server1.name", "Local Folders"); user_pref("mail.server.server1.hostname", "Local Folders");

But in the prefs.js file, these lines point to 'Local Folders-1'

user_pref("mail.server.server1.directory", "C:\\Users\\JLB\\AppData\\Roaming\\Thunderbird\\Profiles\\5yqb6qjb.starman\\Mail\\Local Folders-1"); user_pref("mail.server.server1.directory-rel", "[ProfD]Mail/Local Folders-1");

make sure Thunderbird is closed. Edit the lines changing the 'Local Folders-1' to 'Local Folders' Save file and copy paste as before. Open thunderbird.

Tools > Account Settings > Local Folders under 'Local directory' What is the account name shown? Does it say? C:\\Users\\JLB\\AppData\\Roaming\\Thunderbird\\Profiles\\5yqb6qjb.starman\\Mail\\Local Folders-1 OR C:\\Users\\JLB\\AppData\\Roaming\\Thunderbird\\Profiles\\5yqb6qjb.starman\\Mail\\Local Folders