Firefox cannot be opened because of a problem, so how do I fix this?
This is what I see in the Firefox Problem Window:
Process: firefox-bin [202]
Path: /Applications/Firefox.app/Contents/MacOS/firefox-bin
Identifier: org.mozilla.firefox
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: launchd [88]
Date/Time: 2011-09-22 11:23:55.094 -0400 OS Version: Mac OS X 10.6.8 (10K549) Report Version: 6
Interval Since Last Report: 687351 sec Crashes Since Last Report: 16 Per-App Crashes Since Last Report: 16 Anonymous UUID: A53A6CE1-BFF2-4C40-9C39-4967DBDEF7EE
Exception Type: EXC_BREAKPOINT (SIGTRAP) Exception Codes: 0x0000000000000002, 0x0000000000000000 Crashed Thread: 0
Dyld Error Message:
Library not loaded: @executable_path/XUL Referenced from: /Applications/Firefox.app/Contents/MacOS/firefox-bin Reason: no suitable image found. Did find:
/Applications/Firefox.app/Contents/MacOS/XUL: unknown file type, first eight bytes: 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 /Applications/Firefox.app/Contents/MacOS/XUL: unknown file type, first eight bytes: 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
Binary Images: 0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
Model: Macmini1,1, BootROM MM11.0055.B08, 2 processors, Intel Core Duo, 1.83 GHz, 2 GB, SMC 1.3f4 Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram Memory Module: global_name AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x86), Atheros 5424: 2.1.14.6 Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports Network Service: Built-in Ethernet, Ethernet, en0 Serial ATA Device: ST98823AS, 74.53 GB Parallel ATA Device: MATSHITADVD-R UJ-85J USB Device: Hub, 0x050d (Belkin Corporation), 0x0234, 0xfd600000 / 4 USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd500000 / 3 USB Device: AK5370, 0x0556 (Asahi Kasei Microsystems Co., Ltd), 0x0001, 0xfd520000 / 5 USB Device: Miscellaneous Device, 0x046d (Logitech Inc.), 0x0809, 0xfd300000 / 2 USB Device: Hub in Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x1003, 0x1d100000 / 2 USB Device: Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x020b, 0x1d130000 / 3 USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x7d100000 / 2 USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x7d200000 / 3 FireWire Device: FreeAgent Go FW, Seagate, Up to 400 Mb/sec
All Replies (3)
Download latest Firefox version using one of these links:
- http://www.mozilla.com/en-US/firefox/new/
- http://www.mozilla.com/en-US/firefox/central/
- http://www.mozilla.com/en-US/firefox/fx/
- http://www.mozilla.com/en-US/firefox/all.html
Uninstall your current Firefox
- http://kb.mozillazine.org/Uninstalling_Firefox
- DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
- Restart your system
Installing Firefox
- https://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Mac
- http://kb.mozillazine.org/Installing_Firefox
Check and tell if its working.
I followed your suggestion, but it doesn't work. Firefox appears to be downloading, but I guess it doesn't, because the window always remains blank, and the installation icon (the one you usually see and move into the applications folder) never appears. I'm just left with the blank window.
Thanks for trying, anyway. Don't really know how to fix this, and there appears to be no phone help available, so I'm not sure what to do now....
-> Close Firefox (click Firefox button and click Exit OR File Menu -> Exit)
-> Start Firefox in Safe Mode by Holding down the Option key while starting your Mozilla Firefox application. (If the Profile Manager opens, select a profile and then hold down the Option key again while clicking the button to start Firefox.)
- As an alternate method, go to Utilities (in the Applications folder) and open Terminal, then run:
- /Applications/Firefox.app/Contents/MacOS/firefox-bin -safe-mode
-> Firefox Safe Mode window will appear -> DON'T SELECT ANY OPTIONS, just click Continue in Safe Mode
Now try to download Firefox while you are using Firefox Safe Mode. Check and tell if its working.