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There's a huge blank white screen below the status bar, that covers half of the screen in 3.6

AnonymousUser
AnonymousUser
more options

Issue

I have another kind of problem with Firefox

Description

When I opened Firefox there is a big blank screen below the status bar covering up half of the screen. It only happens on 3.6 version of Firefox

This happened

Every time Firefox opened

Few Days Ago

Troubleshooting information

  Application Basics
        Name         Firefox
        Version         3.6.7
        Profile Directory
          Open Containing Folder
        Installed Plugins
          about:plugins
        Build Configuration
          about:buildconfig

  Extensions
        Name
        Version
        Enabled
        ID
        Stylish         1.0.9         true         {46551EC9-40F0-4e47-8E18-8E5CF550CFB8}
        Cooliris         1.12.0.36949         true         [email protected]
        FoxTab         1.3         true          
        WOT         20100503         true          
        ImTranslator         3.3.3         true         {9AA46F4F-4DC7-4c06-97AF-5035170634FE}
        Are You Watching This?!         2.5         true         [email protected]
        SearchPreview         4.6         true          
        qtl         14.3         true         qtl.co.il@gmail.com
        DVDVideoSoft Menu         1.0.1         true          
        NEW Glasser by SzymekPL         2.2.0.3.7         true         [email protected]
        foof         1.2.8         true         [email protected]
        Java Console         6.0.20         true          
        Full Screen Homestar Runner         2.9         true          
        Flash Game Maximizer         1.3.6         true         {258735dc-6743-4805-95fc-f95941fffdad}
        MultiMediaWebRecorder         0.397         true         [email protected]
        Download Statusbar         0.9.7         true          
        Extended Statusbar         1.5.4         true          
        NoScript         1.10         false         {73a6fe31-595d-460b-a920-fcc0f8843232}
        WebSitePulse Transaction Recorder         1.4         false         [email protected]
        Smart Bookmarks Bar         1.4.3         true         [email protected]
        Xmarks         3.7.8         true         [email protected]
        Gmail Watcher         1.10         true         gmailwatcher@sonthakit
        Yahoo! Mail Watcher         1.10         true         yahoomailwatcher@sonthakit
        Dr.Web anti-virus link checker         1.0.21         true         {6614d11d-d21d-b211-ae23-815234e1ebb5}
        FIFA Online Web Launcher         1.1         false         [email protected]
        ReminderFox         1.9.8.2         false          
        1-Click YouTube Video Downloader         1.4         true         [email protected]
        OurWorld.com Toolbar         2.7.0.14         true         {80f6f9bf-9fd1-4f41-9ddf-6dd070f4f62f}
        Yahoo! Toolbar         2.1.1.20091029021655         false         {635abd67-4fe9-1b23-4f01-e679fa7484c1}
        Yoono         7.3.6         false          
        Form History Control         1.2.6         true         [email protected]
        Boost for Facebook         10.0.2         false         {47624dda-b77e-4feb-820a-e4f077d5d4ca}
        Fireclam         0.6.5         false          
        Viral Threat Level         0.54         false         [email protected]
        Ghostery         2.2.1         true         [email protected]
        FootieFox         2.1.10         false         {9fb7d178-155a-4318-9173-1a8eaaea7fe4}
        Puzzle         0.4.3         true         [email protected]
        Tab Mix Plus         0.3.8.4         true          
        FastestFox         4.1.5         true         [email protected]
        AniWeather         0.7.4         true         {4176DFF4-4698-11DE-BEEB-45DA55D89593}
        Get Styles         1.0.22         true         {6236BA26-C117-4007-928C-DE0716C7FA80}
        Usage Stat         1.0.2         true         {6236BA26-C117-4007-928C-DE0716C7FA96}
        FBFan         1.0.1         true         {6236BA26-C117-4007-928C-DE0716C7FA99}
        Better YouTube         0.4.3         true         [email protected]
        Show my Password         2.0         true          
        LastPass         1.69.1         true         [email protected]
        Favicon Picker 3         0.5         true         {446c03e0-2c35-11db-a98b-0800200c9a67}
        Glassy Urlbar         0.5.2         true         tgrsc@glassyUrlbar
        RSS Ticker         3.2.2         true         {1f91cde0-c040-11da-a94d-0800200c9a66}
        iMacros for Firefox         6.7.0.1         true         {81BF1D23-5F17-408D-AC6B-BD6DF7CAF670}
        Amplify         3.0.0         true         {8f5ce3f8-1735-4680-b15e-108f2f50e8ba}
        Tidy Favorites Online         6.23         true          

  Modified Preferences
      Name
      Value
        accessibility.typeaheadfind         true
        accessibility.typeaheadfind.flashBar         0
        browser.history_expire_days.mirror         180
        browser.link.open_newwindow.restriction         0
        browser.places.importBookmarksHTML         false
        browser.places.smartBookmarksVersion         2
        browser.startup.homepage         http://www.google.com/
        browser.startup.homepage_override.mstone         rv:1.9.2.7
        browser.tabs.insertRelatedAfterCurrent         false
        browser.tabs.warnOnClose         false
        extensions.lastAppVersion         3.6.7
        keyword.URL         http://search.conduit.com/ResultsExt.aspx?ctid=CT2383985&q=
        network.cookie.prefsMigrated         true
        places.history.expiration.transient_current_max_pages         32166
        places.last_vacuum         1278789082
        privacy.clearOnShutdown.cookies         false
        privacy.clearOnShutdown.downloads         false
        privacy.clearOnShutdown.sessions         false
        privacy.cpd.cookies         false
        privacy.cpd.downloads         false
        privacy.cpd.extensions-tabmix         false
        privacy.cpd.history         false
        privacy.cpd.sessions         false
        privacy.sanitize.migrateFx3Prefs         true
        privacy.sanitize.timeSpan         0
        security.warn_viewing_mixed         false

Firefox version

3.6.7

Operating system

Windows 7

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.7) Gecko/20100713 Firefox/3.6.7

Plugins installed

  • -Cooliris embedded in a tab
  • Office Plugin for Netscape Navigator
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • Default Plug-in
  • Provides additional functionality on Facebook. See our web site for details.
  • Game Loader Plugin for Power Challenge Games
  • Unity Player 2.6.1f3
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Pando Web Plugin
  • Shockwave Flash 10.1 r53
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • GEPlugin
  • Yahoo Application State Plugin version 1.0.0.7
  • Google Update
  • Version 0.9.17, copyright 2008-2010 Veetle Inchttp://www.veetle.com/
  • Version 0.9.17, Copyright 2006-2009 Veetle Inchttp://www.veetle.com/
  • Version 0.9.17, copyright 2006-2010 Veetle Inchttp://www.veetle.com/
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
== Issue == I have another kind of problem with Firefox == Description == When I opened Firefox there is a big blank screen below the status bar covering up half of the screen. It only happens on 3.6 version of Firefox == This happened == Every time Firefox opened == Few Days Ago == == Troubleshooting information == Application Basics Name Firefox Version 3.6.7 Profile Directory Open Containing Folder Installed Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Stylish 1.0.9 true {46551EC9-40F0-4e47-8E18-8E5CF550CFB8} Cooliris 1.12.0.36949 true [email protected] FoxTab 1.3 true WOT 20100503 true ImTranslator 3.3.3 true {9AA46F4F-4DC7-4c06-97AF-5035170634FE} Are You Watching This?! 2.5 true [email protected] SearchPreview 4.6 true qtl 14.3 true [email protected] DVDVideoSoft Menu 1.0.1 true NEW Glasser by SzymekPL 2.2.0.3.7 true [email protected] foof 1.2.8 true [email protected] Java Console 6.0.20 true Full Screen Homestar Runner 2.9 true Flash Game Maximizer 1.3.6 true {258735dc-6743-4805-95fc-f95941fffdad} MultiMediaWebRecorder 0.397 true [email protected] Download Statusbar 0.9.7 true Extended Statusbar 1.5.4 true NoScript 1.10 false {73a6fe31-595d-460b-a920-fcc0f8843232} WebSitePulse Transaction Recorder 1.4 false [email protected] Smart Bookmarks Bar 1.4.3 true [email protected] Xmarks 3.7.8 true [email protected] Gmail Watcher 1.10 true gmailwatcher@sonthakit Yahoo! Mail Watcher 1.10 true yahoomailwatcher@sonthakit Dr.Web anti-virus link checker 1.0.21 true {6614d11d-d21d-b211-ae23-815234e1ebb5} FIFA Online Web Launcher 1.1 false [email protected] ReminderFox 1.9.8.2 false 1-Click YouTube Video Downloader 1.4 true [email protected] OurWorld.com Toolbar 2.7.0.14 true {80f6f9bf-9fd1-4f41-9ddf-6dd070f4f62f} Yahoo! Toolbar 2.1.1.20091029021655 false {635abd67-4fe9-1b23-4f01-e679fa7484c1} Yoono 7.3.6 false Form History Control 1.2.6 true [email protected] Boost for Facebook 10.0.2 false {47624dda-b77e-4feb-820a-e4f077d5d4ca} Fireclam 0.6.5 false Viral Threat Level 0.54 false [email protected] Ghostery 2.2.1 true [email protected] FootieFox 2.1.10 false {9fb7d178-155a-4318-9173-1a8eaaea7fe4} Puzzle 0.4.3 true [email protected] Tab Mix Plus 0.3.8.4 true FastestFox 4.1.5 true [email protected] AniWeather 0.7.4 true {4176DFF4-4698-11DE-BEEB-45DA55D89593} Get Styles 1.0.22 true {6236BA26-C117-4007-928C-DE0716C7FA80} Usage Stat 1.0.2 true {6236BA26-C117-4007-928C-DE0716C7FA96} FBFan 1.0.1 true {6236BA26-C117-4007-928C-DE0716C7FA99} Better YouTube 0.4.3 true [email protected] Show my Password 2.0 true LastPass 1.69.1 true [email protected] Favicon Picker 3 0.5 true {446c03e0-2c35-11db-a98b-0800200c9a67} Glassy Urlbar 0.5.2 true tgrsc@glassyUrlbar RSS Ticker 3.2.2 true {1f91cde0-c040-11da-a94d-0800200c9a66} iMacros for Firefox 6.7.0.1 true {81BF1D23-5F17-408D-AC6B-BD6DF7CAF670} Amplify 3.0.0 true {8f5ce3f8-1735-4680-b15e-108f2f50e8ba} Tidy Favorites Online 6.23 true Modified Preferences Name Value accessibility.typeaheadfind true accessibility.typeaheadfind.flashBar 0 browser.history_expire_days.mirror 180 browser.link.open_newwindow.restriction 0 browser.places.importBookmarksHTML false browser.places.smartBookmarksVersion 2 browser.startup.homepage http://www.google.com/ browser.startup.homepage_override.mstone rv:1.9.2.7 browser.tabs.insertRelatedAfterCurrent false browser.tabs.warnOnClose false extensions.lastAppVersion 3.6.7 keyword.URL http://search.conduit.com/ResultsExt.aspx?ctid=CT2383985&q= network.cookie.prefsMigrated true places.history.expiration.transient_current_max_pages 32166 places.last_vacuum 1278789082 privacy.clearOnShutdown.cookies false privacy.clearOnShutdown.downloads false privacy.clearOnShutdown.sessions false privacy.cpd.cookies false privacy.cpd.downloads false privacy.cpd.extensions-tabmix false privacy.cpd.history false privacy.cpd.sessions false privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 security.warn_viewing_mixed false == Firefox version == 3.6.7 == Operating system == Windows 7 == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.7) Gecko/20100713 Firefox/3.6.7 == Plugins installed == *-Cooliris embedded in a tab *Office Plugin for Netscape Navigator *NPRuntime Script Plug-in Library for Java(TM) Deploy *Adobe PDF Plug-In For Firefox and Netscape "9.3.3" *Default Plug-in *Provides additional functionality on Facebook. See our web site for details. *Game Loader Plugin for Power Challenge Games *Unity Player 2.6.1f3 *BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/ *Pando Web Plugin *Shockwave Flash 10.1 r53 *Adobe Shockwave for Director Netscape plug-in, version 11.5 *GEPlugin *Yahoo Application State Plugin version 1.0.0.7 *Google Update *Version 0.9.17, copyright 2008-2010 Veetle Inchttp://www.veetle.com/ *Version 0.9.17, Copyright 2006-2009 Veetle Inchttp://www.veetle.com/ *Version 0.9.17, copyright 2006-2010 Veetle Inchttp://www.veetle.com/ *Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers

Chosen solution

One of your add-ons might be the culprit. Try running Firefox in Diagnose Firefox issues using Troubleshoot Mode with all add-ons disabled. If that solves the problem, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and possibly Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

Read this answer in context 👍 2

All Replies (5)

Shawn
Shawn
  • Moderator
more options

Chosen Solution

One of your add-ons might be the culprit. Try running Firefox in Diagnose Firefox issues using Troubleshoot Mode with all add-ons disabled. If that solves the problem, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and possibly Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

bigmikeo
bigmikeo
more options

I think this is a Google toolbar issue, mine just did this after the update to 3.6.8 and my entire Google toolbar is gone.

EarlJ
EarlJ
more options

I have v. 3.6.8. It will display blank white pages at some site and not at others. I use safe mode and the access is reversed... what used to open doesn't and what didn't does. . . Is anyone trying to fix this problem - or are users just left to chasing their tails on this issue? Just curious ... in order to help me decide to wait for help or move on to something else...

Until that time ... Earl J.

trampus
trampus
more options

"Check ur add-onz!" God, that doesn't help anyone.

My problem is similar but not identical, half of my browser turns into an inactive white space whenever I use something full screen for too long(Game, movie etc.). I don't know what too long is. I don't have Google toolbar so that can't be it. Guess it's time to keep looking.

the-edmeister
the-edmeister
  • Moderator
more options

@trampus

Did you even bother reading this support article, that was hyperlinked by Firefox4life78 ten months ago?
https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes