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Problem sending emails

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  • Last reply by fsidgad

fsidgad
fsidgad
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I'm using portable thunderbird with the most recent update (102.10.1) with Windows 10. I recently created a new email account and am getting this error message:

Sending of the message failed. An error occurred while sending mail. The mail server responded: Authentication required. Please verify that your email address is correct in your account settings and try again.

I checked the ports, both outgoing and ingoing. I confirmed with my ISP/email host that the ports are correct. I tried other/secondary ports just to be sure (messages weren't sent but I got no error; messages were just in perpetuity in 'sending' mode). I ensured my password is correct both in my email host and TB, and that the email address is correct. I tried other things, too, that I read in other threads about this topic but none worked.

I've copied my troubleshooting results:

Application Basics 

   Name: Thunderbird
   Version: 102.10.1
   Build ID: 20230421163959
   Distribution ID:

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.10.1
   OS: Windows_NT 10.0 19045
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 3
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 15.9 GB
   Disk Space Available: 1.2 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, 3, 10
     OUTGOING: , smtp.gmail.com:465, 3, 10, true

   account2:
     INCOMING: account2, , (none) Local Folders, 0, 3

   account3:
     INCOMING: account3, , (imap) imap.ionos.com:993, 3, 3
     OUTGOING: , smtp.ionos.com:587, 2, 3, true

   account4:
     INCOMING: account4, , (imap) imap.ionos.com:993, 3, 3
     OUTGOING: , smtp.ionos.com:465, 3, 3, true

   account5:
     INCOMING: account5, , (imap) imap.mail.yahoo.com:993, 3, 10
     OUTGOING: , smtp.mail.yahoo.com:465, 3, 10, true

   account6:
     INCOMING: account6, , (imap) imap.ionos.com:993, 3, 3
     OUTGOING: , smtp.ionos.com:587, 0, 3, true

[Yes, I see the ports for the smtp.ionos.com are different and I did try the ports shown in my new email account but no luck.]

Would appreciate any assistance to resolve this error!

On another note, I also am getting error that unable to compact due to not enough disk space but as you can see I have 1.2 GB available. How can that 1.2 GB be improved/made bigger? Is there something else I should do? I've read several threads about this topic, too.

I'm using portable thunderbird with the most recent update (102.10.1) with Windows 10. I recently created a new email account and am getting this error message: Sending of the message failed. An error occurred while sending mail. The mail server responded: Authentication required. Please verify that your email address is correct in your account settings and try again. I checked the ports, both outgoing and ingoing. I confirmed with my ISP/email host that the ports are correct. I tried other/secondary ports just to be sure (messages weren't sent but I got no error; messages were just in perpetuity in 'sending' mode). I ensured my password is correct both in my email host and TB, and that the email address is correct. I tried other things, too, that I read in other threads about this topic but none worked. I've copied my troubleshooting results: Application Basics Name: Thunderbird Version: 102.10.1 Build ID: 20230421163959 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.10.1 OS: Windows_NT 10.0 19045 OS Theme: Launcher Process: Enabled Multiprocess Windows: 0/0 Fission Windows: 0/0 Enabled by default Remote Processes: 3 Enterprise Policies: Inactive Google Location Service Key: Missing Google Safebrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: false Memory Size (RAM): 15.9 GB Disk Space Available: 1.2 GB Mail and News Accounts account1: INCOMING: account1, , (imap) imap.gmail.com:993, 3, 10 OUTGOING: , smtp.gmail.com:465, 3, 10, true account2: INCOMING: account2, , (none) Local Folders, 0, 3 account3: INCOMING: account3, , (imap) imap.ionos.com:993, 3, 3 OUTGOING: , smtp.ionos.com:587, 2, 3, true account4: INCOMING: account4, , (imap) imap.ionos.com:993, 3, 3 OUTGOING: , smtp.ionos.com:465, 3, 3, true account5: INCOMING: account5, , (imap) imap.mail.yahoo.com:993, 3, 10 OUTGOING: , smtp.mail.yahoo.com:465, 3, 10, true account6: INCOMING: account6, , (imap) imap.ionos.com:993, 3, 3 OUTGOING: , smtp.ionos.com:587, 0, 3, true [Yes, I see the ports for the smtp.ionos.com are different and I did try the ports shown in my new email account but no luck.] Would appreciate any assistance to resolve this error! On another note, I also am getting error that unable to compact due to not enough disk space but as you can see I have 1.2 GB available. How can that 1.2 GB be improved/made bigger? Is there something else I should do? I've read several threads about this topic, too.

Modified by fsidgad

All Replies (1)

fsidgad
fsidgad Question owner
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Never mind; I solved the problem myself.