Firefox browser not responding to any input
I opened Firefox the other day and couldn’t open any websites or settings. I tried searching things in the searchbar and nothing would even begin to load. I just have the same white screen no matter what I click on. I tried clicking on my bookmarks, I tried opening the settings but nothing would begin to load or open.
I’ve reinstalled Firefox a handful of times, refreshed it, ran it in troubleshooting mode, but nothing seems to work. My other web browsers work fine, all my other apps run fine. I’m not sure why it’s not loading anything, and I haven’t really been able to find any answers online because I’m not sure how to phrase what’s happening correctly.
I’m on Windows 11.
Chosen solution
Did you recently uninstall an application that was using Visual C+ runtime components?
You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.
See "Visual Studio 2015, 2017, 2019, and 2022":
- https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist
- https://aka.ms/vs/17/release/vc_redist.x64.exe
- https://aka.ms/vs/17/release/vc_redist.x86.exe
You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.
Read this answer in context 👍 1All Replies (4)
Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons. (If you're not using it, switch to the Default theme.) You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
Regards, TG
techguy150 said
Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons. (If you're not using it, switch to the Default theme.) You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut. Regards, TG
Unfortunately, I’ve already tried it in safe mode. At the moment, I have a fresh firefox browser because I was able to completely log out and refresh during one of my reinstalls, but for some reason nothing has changed.
Chosen Solution
Did you recently uninstall an application that was using Visual C+ runtime components?
You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.
See "Visual Studio 2015, 2017, 2019, and 2022":
- https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist
- https://aka.ms/vs/17/release/vc_redist.x64.exe
- https://aka.ms/vs/17/release/vc_redist.x86.exe
You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.
cor-el said
Did you recently uninstall an application that was using Visual C+ runtime components? You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll. See "Visual Studio 2015, 2017, 2019, and 2022": You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.
This worked! Thank you so much!