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Firefox is blocking content I have uploaded to Ancestry.com such as stories. Why?

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

kentuckywoman2
kentuckywoman2
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I noticed tonight that I can no longer view "stories" I have uploaded to Ancestry.com when using Firefox. I thought at first that it was a problem with Ancestry.com itself, but then I went to Edge and Chrome browsers and see that the content is still there and viewable on those browsers. Therefore, the problem is with Firefox browser. How can I figure out what is causing Firefox to block this content and fix it?

I've already cleared the cache and cookies. Didn't work.

I noticed tonight that I can no longer view "stories" I have uploaded to Ancestry.com when using Firefox. I thought at first that it was a problem with Ancestry.com itself, but then I went to Edge and Chrome browsers and see that the content is still there and viewable on those browsers. Therefore, the problem is with Firefox browser. How can I figure out what is causing Firefox to block this content and fix it? I've already cleared the cache and cookies. Didn't work.

Modified by kentuckywoman2

All Replies (1)

FredMcD
FredMcD
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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.