Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Program crash after migrating Profil folder from PC to laptop (Thunderbird 78.5.0 Windows 10)

  • 1 reply
  • 1 has this problem
  • 30 views
  • Last reply by Wayne Mery

gelchhuber
gelchhuber
more options

Hello this is Guenther, Today on November 23rd, 2020 I migrated my installation of Thunderbird 78.5.0 (64-Bit) from the PC Windows 10 to my laptop also Windows 10. To do this, I installed Thunderbird on the laptop and then replaced the new profile folder with a copy of my old original profile folder. The old profile got the new name. After entering Thunderbird, all directories and email were there.

But when I closed Thunderbird and reopened it, Thunderbird crashed. What can I do to secure my e-mails in the long term and use them on a new computer? Who can help me? Thank you!

My E-Mail is: [email protected]

Hello this is Guenther, Today on November 23rd, 2020 I migrated my installation of Thunderbird 78.5.0 (64-Bit) from the PC Windows 10 to my laptop also Windows 10. To do this, I installed Thunderbird on the laptop and then replaced the new profile folder with a copy of my old original profile folder. The old profile got the new name. After entering Thunderbird, all directories and email were there. But when I closed Thunderbird and reopened it, Thunderbird crashed. What can I do to secure my e-mails in the long term and use them on a new computer? Who can help me? Thank you! My E-Mail is: [email protected]

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

gelchhuber,

Please post your crash IDs here. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-reports-outside-of-thunderbird