We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Update to v78

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Toad-Hall

Desk_Pilot
Desk_Pilot
more options

Watch out if you run Kaspersky Internet Security. It auto-updates Thunderbird 68 to v 78. I have lost 12+ years of emails and archives. It is urgent that Mozilla creates a backup option on the file menu. It is far too complicated for ordinary people to do it.

Watch out if you run Kaspersky Internet Security. It auto-updates Thunderbird 68 to v 78. I have lost 12+ years of emails and archives. It is urgent that Mozilla creates a backup option on the file menu. It is far too complicated for ordinary people to do it.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

You have already posted information regarding this only four minutes ago.

I have made a response in that other question which offers advise to check on whether you have just got a new profile displaying and just need to reselect the original profile, so you may have not lost anything.

Please keep all responses in the previous question to prevent confusion. https://support.mozilla.org/en-US/questions/1296439