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Foreign website blocked despite disabling blocker

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

holubob
holubob
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I'm in the US, visiting an Italian website. I can navigate the site (Leroy Merlin). But when I go to add items to my cart and checkout it didn't work. I went to Security and added the site as an exception and disabled content blocking, and that allowed me to add an item to my cart. But when I click the cart to checkout the page doesn't load and the screen turns white. I've also tried running things with the VPN set to Italy, but still doesn't work. Help?

I'm in the US, visiting an Italian website. I can navigate the site (Leroy Merlin). But when I go to add items to my cart and checkout it didn't work. I went to Security and added the site as an exception and disabled content blocking, and that allowed me to add an item to my cart. But when I click the cart to checkout the page doesn't load and the screen turns white. I've also tried running things with the VPN set to Italy, but still doesn't work. Help?

All Replies (2)

gliu20
gliu20
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Some sites use different subdomains for their checkout pages. Make sure Tracking Protection is disabled for all the sites involved in the checkout. You can also try reloading the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload FxReloadButton button in the navigation toolbar.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked

You can check the Web Console (Tools -> Web Developer) for security related messages.

You can check the Network Monitor to see if content is blocked or otherwise fails to load.

If necessary use "Ctrl+F5" or "Ctrl+Shift+R" (Mac: Command+Shift+R) to reload the page and bypass the cache to generate a fresh log.