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Getting message "You are about to override how Thunderbird identifies this site"

  • 13 replies
  • 1 has this problem
  • 1 view
  • Last reply by flippo.TB

flippo.TB
flippo.TB
more options

When this message appears, it locks TB. If I respond CANCEL several times, the message goes away and TB is unlocked. But once it starts coming up, even after CANCEL it comes back quickly. I don't know what finally makes it go away. I see similar questions in this forum, but the solution is for OUTLOOK, not TB.

Thanks in advance for your help.

When this message appears, it locks TB. If I respond CANCEL several times, the message goes away and TB is unlocked. But once it starts coming up, even after CANCEL it comes back quickly. I don't know what finally makes it go away. I see similar questions in this forum, but the solution is for OUTLOOK, not TB. Thanks in advance for your help.

All Replies (13)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Funny you could find outlook solutions in a Thunderbird exclusive forum. But regardless the security used by Thunderbird and outlook is the same in this instance. The most common cause of this is anti virus programs that think they should scan encrypted mail streams and totally mess up your certificates as they are hacking you to get at your mail.

What anti virus do you use?

flippo.TB
flippo.TB Question owner
more options

@Matt I use microsoft security essentials and malwarebytes.

christ1
christ1
  • Top 25 Contributor
more options
"You are about to override how Thunderbird identifies this site"

Please post a screenshot of the error message. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

flippo.TB
flippo.TB Question owner
more options

I don't know how to make the message appear, so I can't give you the exact image. Here is an example from another email client. The verbage is similar to mine except the url is something like twc.rr.server.com.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Just a guess, but perhaps you could try using the servers names recommended by your mail provider instead of the old RR ones. Lots of RR customers in the forums recently complaining avout various issues. ALL of them have not updated their server settings to those recommended by Time Warner.

See https://www.timewarnercable.com/en/support/faqs/faqs-internet/e-mailacco/incoming-outgoing-server-addresses.html

flippo.TB
flippo.TB Question owner
more options

I followed the instructions in the article you cited.

Server Settings Change Server Name to POP3 port: 995 That is, in the Server Name field I typed POP3 and in the Port field, I typed 995

When I click Get Messages TB says "Failed to connect to POP3 server"

I wonder if I need to change a password?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Now I suggest you go back to the page I linked to and have a look at the server name they offer for you to use. In all cases it is given as mail.twc.com. I have no idea why you would choose a server name that does not exist, instead of the one in the article, but you have.

flippo.TB
flippo.TB Question owner
more options

"I have no idea why you would choose a server name that does not exist, " 

I know nothing about these things. I didn't know it does not exist. I apologize.

I changed it to mail.twc.com 587. Now I get

Modified by flippo.TB

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

mail.twc.com on port 995 is what the web page says. So try port 995

flippo.TB
flippo.TB Question owner
more options

with Server Name mail.twc.com port: 995 I get connected to mail.twc.com (at bottom of Inbox screen) then connection to mail.twc.com timed out

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
flippo.TB
flippo.TB Question owner
more options

My first post was too big. I'm resending in two parts. This is the first resend. Thunderbird troubleshooting, safe mode


Please add the troubleshooting information to your post To

find the Troubleshooting information: 

   Open Help (or click on three-line-icon and select Help)
   Choose Troubleshooting Information
   Use the button Copy to clipboard to select all. Do not

check box "Include account names"! 

   Paste this in your post.

Please also add the result of these troubleshooting steps to

your post 

   Does Thunderbird work in TB Safe mode (see Thunderbird

Safe Mode)? 

   Do you use anti-virus and firewall software? What is the

version?

TROUBLESHOOTING INFORMATION 


 Application Basics

   Name: Thunderbird
   Version: 52.5.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0)

Gecko/20100101 Thunderbird/52.5.0 

   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20171121193617
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) mail.twc.com:995, SSL,

passwordCleartext 

     OUTGOING: , smtp-server.insight.rr.com:25, plain,

passwordCleartext, true 

   account2:
     INCOMING: account2, , (none) Local Folders, plain,

passwordCleartext 

   account4:
     INCOMING: account4, , (pop3) mail.twc.com:995, plain,

passwordCleartext 

     OUTGOING: , smtp-server.insight.rr.com:25, plain,

passwordCleartext, true 

 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-38b27962-

ec29-49c9-8169-f38a10171014 (10/14/2017) 

   https://crash-stats.mozilla.com/report/index/bp-e9490694-

2a4e-47c0-a32a-f806d2160611 (6/11/2016) 

   https://crash-stats.mozilla.com/report/index/bp-4720d4ef-

95cf-45cf-8a89-bbde52150921 (9/21/2015) 

   https://crash-stats.mozilla.com/report/index/bp-4daa1b71-

495f-4d30-970a-dbf7e2150921 (9/21/2015) 

   https://crash-stats.mozilla.com/report/index/bp-f54f9ce8-

f0d8-42b3-bed1-8ee922140219 (2/19/2014) 

 Extensions
   FiltaQuilla, 1.3.2, true, [email protected]
   Lightning, 5.4.5, true, {e2fda1a4-762b-4020-b5ad-

a41df1933103} 

   MoreFunctionsForAddressBook, 1.0b3, true, {3e17310d-82e8-

4a43-bd2f-7c3055bfe589} 

   Nostalgy, 0.2.34, true, [email protected]
   Recover deleted messages, 0.4, true, {8380f54c-9b7a-4107-

b703-9b938e30fb54} 

   Remove Duplicate Messages, 0.1.14, true, {12345678-1234-

1234-1234-123456789abc} 

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.5.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
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     font.size.variable.x-western: 20
     gfx.crash-guard.glcontext.appVersion: 45.6.0
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     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-

angle: true 

     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle:

true 

     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-

force-d3d11: false 

     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-

force-warp: false 

     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-

try-d3d11: true 

     gfx.crash-guard.status.glcontext: 2
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1314206108
     mailnews.database.global.datastore.id: 5fb804db-1574-

4f13-9580-ab68c20fc87 

     mailnews.database.global.views.conversation.columns:

{"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":

{"visible":true,"ordinal":"3"},"attachmentCol":

{"visible":false… 

     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1513186695
     places.history.expiration.transient_current_max_pages:

53305 

     plugin.disable_full_page_plugin_for_types:

application/pdf 

     plugin.importedState: true
     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_bgcolor: false 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_bgimages: false 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_colorspace: 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_command: 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_downloadfonts: false 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_duplex: 0 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_edge_bottom: 0 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_edge_left: 0 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_edge_right: 0 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_edge_top: 0 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_evenpages: true 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_footercenter: 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_footerleft: &PT 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_footerright: &D 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_headercenter: 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_headerleft: &T 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_headerright: &U 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_in_color: true 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_margin_bottom: 0.5 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_margin_left: 0.5 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_margin_right: 0.5 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_margin_top: 0.5 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_oddpages: true 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_orientation: 0 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_page_delay: 50 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_paper_data: 1 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_paper_height: -1.00 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_paper_name: 

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\Canon_MG2200_series_Printer.print_paper_size_unit: 0 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_paper_width: -1.00 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_plex_name: 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_resolution: 600 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_resolution_name: 

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\Canon_MG2200_series_Printer.print_reversed: false 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_scaling: 1.00 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_shrink_to_fit: false 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_to_file: false 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_unwriteable_margin_bottom:

0

flippo.TB
flippo.TB Question owner
more options

This is the 2nd resend. print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_unwriteable_margin_left: 0 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_unwriteable_margin_right: 0 

     print.printer_\\JAN-PC

\Canon_MG2200_series_Printer.print_unwriteable_margin_top: 0 

     print.printer_deskPDF.print_bgcolor: false
     print.printer_deskPDF.print_bgimages: false
     print.printer_deskPDF.print_colorspace:
     print.printer_deskPDF.print_command:
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     print.printer_deskPDF.print_duplex: 0
     print.printer_deskPDF.print_edge_bottom: 0
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     print.printer_deskPDF.print_edge_right: 0
     print.printer_deskPDF.print_edge_top: 0
     print.printer_deskPDF.print_evenpages: true
     print.printer_deskPDF.print_footercenter:
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     print.printer_deskPDF.print_footerright: &D
     print.printer_deskPDF.print_headercenter:
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     print.printer_deskPDF.print_plex_name:
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false 

     print.printer_EPSON_NX125_NX127_Series.print_bgimages:

false 

     print.printer_EPSON_NX125_NX127_Series.print_colorspace:
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print.printer_EPSON_NX125_NX127_Series.print_downloadfonts:

false 

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print.printer_EPSON_NX125_NX127_Series.print_edge_bottom: 0 

     print.printer_EPSON_NX125_NX127_Series.print_edge_left:

0 

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0 

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true


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&PT


print.printer_EPSON_NX125_NX127_Series.print_footerright: &D


print.printer_EPSON_NX125_NX127_Series.print_headercenter: 

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&T


print.printer_EPSON_NX125_NX127_Series.print_headerright: &U 

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print.printer_EPSON_NX125_NX127_Series.print_margin_bottom:

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print.printer_EPSON_NX125_NX127_Series.print_margin_left: 0.5


print.printer_EPSON_NX125_NX127_Series.print_margin_right: 0.5 

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print.printer_EPSON_NX125_NX127_Series.print_paper_height:

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print.printer_EPSON_NX125_NX127_Series.print_paper_width: 8.50 

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     security.sandbox.content.tempDirSuffix: {5cde54d8-8f43-

4cdd-9421-783fde97787f} 

 Graphics

     GPU #1
     Description: Intel(R) HD Graphics
     Vendor ID: 0x8086
     Device ID: 0x0042
     RAM: Unknown
     Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
     Driver Version: 8.15.10.2622
     Driver Date: 1-10-2012

     Features
     Direct2D: false
     DirectWrite: true (6.2.9200.22164)
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD

Graphics Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE

2.1.0.2a250c8a0e15) 

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.6
     3.28.6

     NSS Util
     3.28.6
     3.28.6

     NSS SSL
     3.28.6
     3.28.6

     NSS S/MIME
     3.28.6
     3.28.6

TROUBLESHOOTING STEPS

TB Safe Mode

All add-ons have been disabled by safe mode.

In Safe Mode (still with Server Name mail.twc.com port: 995) I get connected to mail.twc.com (at bottom of Inbox screen) then connection to mail.twc.com timed out