We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot update or load latest version in windows 10

  • 2 replies
  • 2 have this problem
  • 4 views
  • Last reply by regden

more options

I tried to update latest version of firefox and got message unable to load I then uninstalled firefox and downloaded latest version but when installing got following message

for some reason we are unable to install firefox: I am using windows 10

can you help Thanks Reg

I tried to update latest version of firefox and got message unable to load I then uninstalled firefox and downloaded latest version but when installing got following message :for some reason we are unable to install firefox: I am using windows 10 can you help Thanks Reg

Chosen solution

All Replies (2)

more options

Chosen Solution

Hello, try the offline installer from here: https://ftp.mozilla.org/pub/firefox/releases/57.0.1/win64/en-US/

more options

Thanks for your help firefox now loaded Regards Reg