Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

A page comes up that says I should update and I have

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Enigma

more options

Note - if you are seeing this page when you don't want to, update Firefox to the latest version Indefinite Articles Bellygraph Picobusiness Android Development Laboratory Google Mozilla Firefox This is what iscoming up Gary

Note - if you are seeing this page when you don't want to, update Firefox to the latest version Indefinite Articles Bellygraph Picobusiness Android Development Laboratory Google Mozilla Firefox This is what iscoming up Gary

All Replies (2)

more options

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should NEVER respond to such an alert to avoid getting infected with malware.

  • only update Firefox via "Help -> About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • plugins should only be updated via the plugin itself or by visiting the home page of the plugin.

See also:

more options

GaryVP said

Note - if you are seeing this page when you don't want to, update Firefox to the latest version Indefinite Articles Bellygraph Picobusiness Android Development Laboratory Google Mozilla Firefox

That is 'undefined.com', a redirect virus and a browser hijacker.

Go to the 3-bar menu => Addons => and look for any unfamiliar or suspicious looking extensions, like e.g.:

SafeSearch Incognito SearchAssist Incognito

When you find any : remove them.

Do the same in Windows' Control Panel => Programs.

However : most malware will be 'hiding' somewhere , so let's run malware scans :

Further information can be found in this article :

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners.

They all work differently - what one program doesn't pick up, the others might.

Also see : https://malwaretips.com/blogs/remove-undefined-com-redirect/