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Why can't I get into my e-mail. Please fix this!! SOLVED: problem fixed itself, cause unknown

  • 2 replies
  • 4 have this problem
  • 7 views
  • Last reply by kittycat914

kittycat914
kittycat914
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I click onto Thunderbird to get into my e-mail and the screen automatically goes to a screen for updates or something. And I can't get out of it. Why does this happen?? I am new at all this and all I want is to get into my mail. Please HELP! I can't get into my mail at all, so don't send me any information there.

I click onto Thunderbird to get into my e-mail and the screen automatically goes to a screen for updates or something. And I can't get out of it. Why does this happen?? I am new at all this and all I want is to get into my mail. Please HELP! I can't get into my mail at all, so don't send me any information there.

Modified by Wayne Mery

Chosen solution

Start Windows in safe mode. Delete the directory Mozilla Thunderbird in %ProgramFiles(x86)% Restart Windows Redownload and reinstall Thunderbird from http://getthunderbird.com/

Does that help??

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Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Chosen Solution

Start Windows in safe mode. Delete the directory Mozilla Thunderbird in %ProgramFiles(x86)% Restart Windows Redownload and reinstall Thunderbird from http://getthunderbird.com/

Does that help??

kittycat914
kittycat914 Question owner
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Thankyou for getting back to me. The problem corrected itself. I get my e-mails, no problem. Don't know why it happened. hanks for your help.