Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

address book not shown when compiling e-mail

  • 7 replies
  • 1 has this problem
  • 19 views
  • Last reply by Onno Ekker

more options

Under tools Address book is shown with contacts.

When writing a e-mail the contact box is shown but without contacts or e-mail address. Only one address book shown, used to be multiple e-mail books.

How to rectify please so I can choose contacts to add to e-mail.

Thanks.

Steven.

Under tools Address book is shown with contacts. When writing a e-mail the contact box is shown but without contacts or e-mail address. Only one address book shown, used to be multiple e-mail books. How to rectify please so I can choose contacts to add to e-mail. Thanks. Steven.
Attached screenshots

Chosen solution

This is probably due to the Cardbook add-on. Try running with only that add-on disabled. If that add-on is indeed the probem, you can contatc the author through amo by clicking the Support E-mail link.

If it's not that add-on, you can try disabling half of your add-ons to drill down which add-on is causing the problem.

Read this answer in context 👍 0

All Replies (7)

more options

click the all address books drop down... are their any address books listed?

Do things change is you restart with add-ons disabled from the help menu?

more options

Hello,

On the homepage under Tools then Address Book I can see addresses and e-mail accounts.

When I compose an e-mail under Contacts then Address book then All Contacts none are shown?? How can I import them from Homepage?

They used to be there now they have gone?

Many thanks.

more options

bondts said

Under tools Address book is shown with contacts. When writing a e-mail the contact box is shown but without contacts or e-mail address. Only one address book shown, used to be multiple e-mail books. How to rectify please so I can choose contacts to add to e-mail. Thanks. Steven.
more options

Does the last entry in this thread help? https://support.mozilla.org/en-US/questions/1153663

more options

You have not said whether you have followed the instructions or read what Airmail pointed out in their post.

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled".

If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

more options

Hello,

Have done a "Restart with Add-ons Disabled". and the address appear to have reappeared. Will monitor and advise any changes. Will not currently apply any AddOns.

Many thanks.

more options

Chosen Solution

This is probably due to the Cardbook add-on. Try running with only that add-on disabled. If that add-on is indeed the probem, you can contatc the author through amo by clicking the Support E-mail link.

If it's not that add-on, you can try disabling half of your add-ons to drill down which add-on is causing the problem.