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Firefox crashes after a new install Wont Open

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  • 1 has this problem
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  • Last reply by bjorourke55

bjorourke55
bjorourke55
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I used firefox with this pc, and for reasons I don't recall, uninstalled it a few years ago. I am trying to reinstall it, but it keeps failing. uninstalled and/or deleted all references to firefox from the hard drive and dowloaded Firefox Setup Stub 45.0.1. Not sure if this is important, but I still show Mozilla Firefox 40.0.3 (x86 en-us) in my programs and features list. It won't let me delete or uninstall it. When I run the install, it appears to run without problem, but crashes when it opens. Crash ID: bp-ed9111e3-b8fa-41e8-9859-9362f2160331. Report contents follow:AdapterDeviceID: 0x0166 AdapterDriverVersion: 9.18.10.3006 AdapterSubsysID: 18df103c AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.0.1,loop%40mozilla.org:0.1 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 1557172224 AvailablePhysicalMemory: 401571840 AvailableVirtualMemory: 1663258624 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 78774272 BreakpadReserveSize: 67108864 BuildID: 20160315153207 CrashTime: 1459456889 EMCheckCompatibility: true Email: [email protected] FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1458664438 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 18df103c, AdapterDriverVersion: 9.18.10.3006 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1722 StartupTime: 1459456880 SystemMemoryUsePercentage: 87 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160315153207","version":"45.0.1","vendor":"Mozilla","platformVersion":"45.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2954,"virtualMaxMB":2048,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2294,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2013},"hdd":{"profile":{"model":"LITEONIT LCS-128M6S-","revision":"DC71"},"binary":{"model":"LITEONIT LCS-128M6S-","revision":"DC71"},"system":{"model":"LITEONIT LCS-128M6S-","revision":"DC71"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 4000","vendorID":"0x8086","deviceID":"0x0166","subsysID":"18df103c","RAM":null,"driver":"igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"9.18.10.3006","driverDate":"2-7-2013","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1366,"screenHeight":768,"refreshRate":40,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16056,"resetDate":16882},"addons":{"activeAddons":{"[email protected]":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello Beta","userDisabled":false,"appDisabled":false,"version":"0.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16876,"updateDay":16876}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16876,"updateDay":16876},"activePlugins":[{"name":"Adobe Acrobat","version":"10.1.16.13","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.16","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16702},{"name":"Adobe Acrobat","version":"10.1.16.13","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.16","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16702},{"name":"Google Update","version":"1.3.29.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16833},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16710},{"name":"Silverlight Plug-In","version":"5.1.41212.0","description":"5.1.41212.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16781},{"name":"Microsoft Office 2013","version":"15.0.4777.1000","description":"The plugin allows you to have a better experience with Microsoft Lync","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/vnd.microsoft.communicator.ocsmeeting"],"updateDay":16742},{"name":"Java(TM) Platform SE 8 U77","version":"11.77.2.3","description":"Next Generation Java Plug-in 11.77.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_77","application/x-java-bean;jpi-version=1.8.0_77","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.77.2","application/x-java-applet;javafx=8.0.72"],"updateDay":16889},{"name":"Java Deployment Toolkit 8.0.770.3","version":"11.77.2.3","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16889},{"name":"Intel® Identity Protection Technology","version":"2.1.42.0","description":"Intel web components for Intel® Identity Protection Technology","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-ipt-2.1.42"],"updateDay":15497},{"name":"Intel® Identity Protection Technology","version":"2.1.42.0","description":"Intel web components updater - Installs and updates the Intel web components","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-updater"],"updateDay":15497},{"name":"Citrix ICA Client","version":"14.1.200.13","description":"Citrix Receiver Plugin (Win32)","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-ica"],"updateDay":16316},{"name":"Citrix URL-Redirection Helper Plugin ","version":"14.1.200.13","description":"Citrix URL-Redirection Helper Plugin ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/npurlinterceptor"],"updateDay":16316},{"name":"iTunes Application Detector","version":"1.0.1.1","description":"iTunes Detector Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16868},{"name":"1E Client Identity","version":"4.7.0.400","description":"This plugin queries the client computer for name, AD domain, MAC address, IP address, ConfigMgr Site","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.1e.clientidentity"],"updateDay":15734},{"name":"Skype for Business Web App Plug-in","version":"15.8.20020.369","description":"Skype for Business Web App Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-lwa-nativeplugin15.8"],"updateDay":16545},

I used firefox with this pc, and for reasons I don't recall, uninstalled it a few years ago. I am trying to reinstall it, but it keeps failing. uninstalled and/or deleted all references to firefox from the hard drive and dowloaded Firefox Setup Stub 45.0.1. Not sure if this is important, but I still show Mozilla Firefox 40.0.3 (x86 en-us) in my programs and features list. It won't let me delete or uninstall it. When I run the install, it appears to run without problem, but crashes when it opens. Crash ID: bp-ed9111e3-b8fa-41e8-9859-9362f2160331. Report contents follow:AdapterDeviceID: 0x0166 AdapterDriverVersion: 9.18.10.3006 AdapterSubsysID: 18df103c AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.0.1,loop%40mozilla.org:0.1 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 1557172224 AvailablePhysicalMemory: 401571840 AvailableVirtualMemory: 1663258624 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 78774272 BreakpadReserveSize: 67108864 BuildID: 20160315153207 CrashTime: 1459456889 EMCheckCompatibility: true Email: [email protected] FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1458664438 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 18df103c, AdapterDriverVersion: 9.18.10.3006 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1722 StartupTime: 1459456880 SystemMemoryUsePercentage: 87 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160315153207","version":"45.0.1","vendor":"Mozilla","platformVersion":"45.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2954,"virtualMaxMB":2048,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2294,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2013},"hdd":{"profile":{"model":"LITEONIT LCS-128M6S-","revision":"DC71"},"binary":{"model":"LITEONIT LCS-128M6S-","revision":"DC71"},"system":{"model":"LITEONIT LCS-128M6S-","revision":"DC71"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 4000","vendorID":"0x8086","deviceID":"0x0166","subsysID":"18df103c","RAM":null,"driver":"igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"9.18.10.3006","driverDate":"2-7-2013","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1366,"screenHeight":768,"refreshRate":40,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16056,"resetDate":16882},"addons":{"activeAddons":{"[email protected]":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello Beta","userDisabled":false,"appDisabled":false,"version":"0.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16876,"updateDay":16876}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16876,"updateDay":16876},"activePlugins":[{"name":"Adobe Acrobat","version":"10.1.16.13","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.16","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16702},{"name":"Adobe Acrobat","version":"10.1.16.13","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.16","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16702},{"name":"Google Update","version":"1.3.29.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16833},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16710},{"name":"Silverlight Plug-In","version":"5.1.41212.0","description":"5.1.41212.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16781},{"name":"Microsoft Office 2013","version":"15.0.4777.1000","description":"The plugin allows you to have a better experience with Microsoft Lync","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/vnd.microsoft.communicator.ocsmeeting"],"updateDay":16742},{"name":"Java(TM) Platform SE 8 U77","version":"11.77.2.3","description":"Next Generation Java Plug-in 11.77.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_77","application/x-java-bean;jpi-version=1.8.0_77","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.77.2","application/x-java-applet;javafx=8.0.72"],"updateDay":16889},{"name":"Java Deployment Toolkit 8.0.770.3","version":"11.77.2.3","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16889},{"name":"Intel® Identity Protection Technology","version":"2.1.42.0","description":"Intel web components for Intel® Identity Protection Technology","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-ipt-2.1.42"],"updateDay":15497},{"name":"Intel® Identity Protection Technology","version":"2.1.42.0","description":"Intel web components updater - Installs and updates the Intel web components","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-updater"],"updateDay":15497},{"name":"Citrix ICA Client","version":"14.1.200.13","description":"Citrix Receiver Plugin (Win32)","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-ica"],"updateDay":16316},{"name":"Citrix URL-Redirection Helper Plugin ","version":"14.1.200.13","description":"Citrix URL-Redirection Helper Plugin ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/npurlinterceptor"],"updateDay":16316},{"name":"iTunes Application Detector","version":"1.0.1.1","description":"iTunes Detector Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16868},{"name":"1E Client Identity","version":"4.7.0.400","description":"This plugin queries the client computer for name, AD domain, MAC address, IP address, ConfigMgr Site","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.1e.clientidentity"],"updateDay":15734},{"name":"Skype for Business Web App Plug-in","version":"15.8.20020.369","description":"Skype for Business Web App Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-lwa-nativeplugin15.8"],"updateDay":16545},

All Replies (2)

philipp
philipp
  • Moderator
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hi, unfortunately this crash may be caused by websense endpoint security software that is running on a device. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

bjorourke55
bjorourke55 Question owner
more options

I did try the esr, but it didn't work. Very frustrating, because I did run Firefox on this machine before. I guess it's possible my employer has stepped up security. Any other thoughts would be welcomed.