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I have W10 and FF V45.Agency where I send data only supports FF10-19 with client portal.How do I solve this w/o installing backlevel FF SW? .

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  • Last reply by asilynda

asilynda
asilynda
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I have to upload data to a government agency each month. Everything was working fine until January of this year. Now when I try to upload my data via their client portal I get an error. When I call their support they are telling me that they only support Firefox V10 through V19. My Firefox Version is 45. Obviously this government agency is not going to update their software. Is there any way to resolve my problem without installing backlevel software on my system? Thanks for any assistance you can provide and thanks for dedicating your time to help others!

I have to upload data to a government agency each month. Everything was working fine until January of this year. Now when I try to upload my data via their client portal I get an error. When I call their support they are telling me that they only support Firefox V10 through V19. My Firefox Version is 45. Obviously this government agency is not going to update their software. Is there any way to resolve my problem without installing backlevel software on my system? Thanks for any assistance you can provide and thanks for dedicating your time to help others!

Chosen solution

Can you use a different browser for the site, such as Internet Explorer 11 (assuming you have that on Windows 10)? For a once-a-month application, it's hard to justify adding complications to your Firefox installation.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Chosen Solution

Can you use a different browser for the site, such as Internet Explorer 11 (assuming you have that on Windows 10)? For a once-a-month application, it's hard to justify adding complications to your Firefox installation.

asilynda
asilynda Question owner
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Yes, I agree with your analysis. I guess that is my only option. Thanks so much for helping! Have a great day!!