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How can I fix janking?

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by cor-el

ccsimenson
ccsimenson
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I have constant issues with the browser becoming unresponsive. graphics not loading right, and occasional black areas when using websites.

I have constant issues with the browser becoming unresponsive. graphics not loading right, and occasional black areas when using websites.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.