Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

error message when replying to an email

  • 2 replies
  • 2 have this problem
  • 11 views
  • Last reply by John99

tpierceall
tpierceall
more options

on my andrioid device only, when I try to reply to an email I get the following error message, "Unfortunately, Mail has stopped". I need to get this fixed ASAP as I am traveling and can not answer emails.

on my andrioid device only, when I try to reply to an email I get the following error message, "Unfortunately, Mail has stopped". I need to get this fixed ASAP as I am traveling and can not answer emails.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

THUNDERBIRD does not run on Android.

When I search that error message, it comes from your Android Mail app, possibly on an HTC device. Suggested solutions on the web include:

  • Power cycle your device (turn off completely, turn on again)
  • Clear data and cache in Settings > Apps > Mail -- IMPORTANT: THIS WILL CLEAR YOUR SETTINGS IN THE MAIL APP, AND MAY CLEAR EXISTING MAIL (with an IMAP or Exchange account, it will download again)

You can search around for other things to try if you don't like those: https://www.google.com/search?q=%22Unfortunately%2C+Mail+has+stopped%22+android

John99
John99
more options

At the moment this post is in the Thunderbird section. I will leave this post open but move it to the Android section. The link for the thread will remain the same https://support.mozilla.org/questions/1111764

I am hoping the recent answer from jscher2000 #answer-848908 helps.