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Firefox crashes several times daily

  • 7 replies
  • 2 have this problem
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  • Last reply by FredMcD

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hello,

I'm having constant trouble with my Firefox 43.0.4 on Mac OS X 10.10.5. It happens several times every day (!) that it just crashes like for no reason ...maybe sometimes preferably on Youtube - though I'm not sure. It just happens randomly and again and again ...and when it crashed once and I click the restart button on the crash report window it almost always doesn't open a new window, it just crashes again ...and crash report after crash report will pop up...

Would really appreciate some help!

most recent crash: https://crash-stats.mozilla.com/report/index/13c11428-fc75-4558-b094-40a702160117


+ I don't know if this is any useful info but I got this with my last crash:

AdapterDeviceID: 0x0a26

AdapterVendorID: 0x8086

Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0.4,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.7,jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls%40jetpack:0.6.1.1

BuildID: 20160105164030

CrashTime: 1453003308

EMCheckCompatibility: true

Email:

EventLoopNestingLevel: 1

FramePoisonBase: 7ffffffff0dea000

FramePoisonSize: 4096

InstallTime: 1452231575

IsGarbageCollecting: 1

Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a26GL Layers? GL Context? GL Context+ GL Layers+

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}

ProductName: Firefox

ReleaseChannel: release

SafeMode: 0

SecondsSinceLastCrash: 745

StartupTime: 1453003242

TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160105164030","version":"43.0.4","vendor":"Mozilla","platformVersion":"43.0.4","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160106.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":69,"stepping":1,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":1300,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"14.5.0","locale":"en-SG"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0a26","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":1}],"features":{"compositor":"opengl"}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":false,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>","privacy.donottrackheader.enabled":true,"xpinstall.signatures.required":false}},"profile":{"creationDate":16808},"addons":{"activeAddons":{"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"blocklisted":false,"description":"Ads were yesterday!","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"version":"2.7","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16808,"updateDay":16808,"signedState":2},"jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack":{"blocklisted":false,"description":"Multiple label and account notifier for Google Mail (Gmail)","name":"Gmail Notifier (restartless)","userDisabled":false,"appDisabled":false,"version":"0.6.1.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16808,"updateDay":16813,"signedState":2}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"43.0.4","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16806,"updateDay":16806},"activePlugins":[{"name":"Default Browser Helper","version":"600","description":"Provides information about the default web browser","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/apple-default-browser"],"updateDay":16633},{"name":"Java Applet Plug-in","version":"15.0.1","description":"Displays Java applet content, or a placeholder if Java is not installed.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet;version=1.1.3","application/x-java-applet","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.5","application/x-java-vm","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.3","application/x-java-applet;version=1.1.2","application/x-java-applet;version=1.1","application/x-java-vm-npruntime","application/x-java-applet;version=1.2.1","application/x-java-applet;jpi-version=1.6.0_65","application/x-java-applet;version=1.4.2","application/x-java-applet;version=1.6","application/x-java-applet;version=1.4","application/x-java-applet;version=1.1.1","application/x-java-applet;version=1.2"],"updateDay":16657},{"name":"Shockwave Flash","version":"20.0.0.267","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16811},{"name":"AdobeAAMDetect","version":"AdobeAAMDetect 1.0.0.0","description":"A plugin to detect whether the Adobe Application Manager is installed on this machine.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-adobeaamdetect"],"updateDay":16813}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.3","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}

Theme: classic/1.0

Throttleable: 1

URL: wyciwyg://1/https://www.youtube.com/

Vendor: Mozilla

Version: 43.0.4

useragent_locale: en-US


This report also contains technical information about the state of the application when it crashed.

hello, I'm having constant trouble with my Firefox 43.0.4 on Mac OS X 10.10.5. It happens several times every day (!) that it just crashes like for no reason ...maybe sometimes preferably on Youtube - though I'm not sure. It just happens randomly and again and again ...and when it crashed once and I click the restart button on the crash report window it almost always doesn't open a new window, it just crashes again ...and crash report after crash report will pop up... Would really appreciate some help! most recent crash: https://crash-stats.mozilla.com/report/index/13c11428-fc75-4558-b094-40a702160117 + I don't know if this is any useful info but I got this with my last crash: AdapterDeviceID: 0x0a26 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0.4,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.7,jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls%40jetpack:0.6.1.1 BuildID: 20160105164030 CrashTime: 1453003308 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1452231575 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a26GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 745 StartupTime: 1453003242 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160105164030","version":"43.0.4","vendor":"Mozilla","platformVersion":"43.0.4","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160106.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":69,"stepping":1,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":1300,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"14.5.0","locale":"en-SG"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0a26","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":1}],"features":{"compositor":"opengl"}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":false,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>","privacy.donottrackheader.enabled":true,"xpinstall.signatures.required":false}},"profile":{"creationDate":16808},"addons":{"activeAddons":{"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"blocklisted":false,"description":"Ads were yesterday!","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"version":"2.7","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16808,"updateDay":16808,"signedState":2},"jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack":{"blocklisted":false,"description":"Multiple label and account notifier for Google Mail (Gmail)","name":"Gmail Notifier (restartless)","userDisabled":false,"appDisabled":false,"version":"0.6.1.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16808,"updateDay":16813,"signedState":2}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"43.0.4","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16806,"updateDay":16806},"activePlugins":[{"name":"Default Browser Helper","version":"600","description":"Provides information about the default web browser","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/apple-default-browser"],"updateDay":16633},{"name":"Java Applet Plug-in","version":"15.0.1","description":"Displays Java applet content, or a placeholder if Java is not installed.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet;version=1.1.3","application/x-java-applet","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.5","application/x-java-vm","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.3","application/x-java-applet;version=1.1.2","application/x-java-applet;version=1.1","application/x-java-vm-npruntime","application/x-java-applet;version=1.2.1","application/x-java-applet;jpi-version=1.6.0_65","application/x-java-applet;version=1.4.2","application/x-java-applet;version=1.6","application/x-java-applet;version=1.4","application/x-java-applet;version=1.1.1","application/x-java-applet;version=1.2"],"updateDay":16657},{"name":"Shockwave Flash","version":"20.0.0.267","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16811},{"name":"AdobeAAMDetect","version":"AdobeAAMDetect 1.0.0.0","description":"A plugin to detect whether the Adobe Application Manager is installed on this machine.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-adobeaamdetect"],"updateDay":16813}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.3","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 URL: wyciwyg://1/https://www.youtube.com/ Vendor: Mozilla Version: 43.0.4 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Modified by JuleBe

All Replies (7)

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... -

Modified by JuleBe

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Signature void DoMarking

libsystem_kernel.dylib =  ? Word for Mac

libdispatch.dylib =  ? Word for Mac

This is for Sumo's Related Bugs 1226270 NEW --- crash in void DoMarking<T>


Please post the crash reports for the last few days.


When / where does this happen? One website / several / many?

Modified by FredMcD

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hello FredMcD,

I always have a few tabs open at the same time and to me it appears the crashes happen randomly, with different websites ...Youtube / Google searches / ...

...aaand again just now: only one tab was open (Facebook) and afterwards re-crashed three times even after hitting the "Quit" button of the crash reports

this is the one: https://crash-stats.mozilla.com/report/index/0f2f407b-3bd8-4897-8e6b-2bf452160117 ...followed by... https://crash-stats.mozilla.com/report/index/53fa14fd-59a4-40d8-bd32-a01a72160117 https://crash-stats.mozilla.com/report/index/b590c75a-bc8e-4606-853a-706262160117 https://crash-stats.mozilla.com/report/index/0f2f407b-3bd8-4897-8e6b-2bf452160117

here are more crash reports from today and before:

https://crash-stats.mozilla.com/report/index/c96eeddc-07d8-40c9-b5ad-caaba2160117

https://crash-stats.mozilla.com/report/index/9c0ad5f0-7804-44eb-81fc-967762160117

https://crash-stats.mozilla.com/report/index/f6d433c1-2bc6-4328-81d7-7f12d2160117

https://crash-stats.mozilla.com/report/index/d204148f-fd21-4aa4-8720-ec57b2160116

https://crash-stats.mozilla.com/report/index/8fc3745d-cfdf-47c0-adb9-747cb2160116

https://crash-stats.mozilla.com/report/index/8fc3745d-cfdf-47c0-adb9-747cb2160116

https://crash-stats.mozilla.com/report/index/47d62f52-8af3-4938-9213-9727e2160114

https://crash-stats.mozilla.com/report/index/c4b5aa53-8865-4243-88cf-1d9bd2160113

https://crash-stats.mozilla.com/report/index/8f6c0416-a604-4ff7-8369-b1bdd2160113

https://crash-stats.mozilla.com/report/index/eca91be4-a35b-44a7-b389-124c02160113

Modified by JuleBe

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Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Mac OS X OS Version 10.10.5 14F1509

bp-0f2f407b-3bd8-4897-8e6b-2bf452160117

Signature @0x13fb7f146

AppleIntelHD5000GraphicsGLDriver

libGPUSupportMercury.dylib

libsystem_kernel.dylib =  ? Word for Mac ++++++++++++++++++++++++++++++++++++++++ bp-53fa14fd-59a4-40d8-bd32-a01a72160117

Signature XPCWrappedNative::FlatJSObjectFinalized

libsystem_kernel.dylib =  ? Word for Mac

libdispatch.dylib =  ? Word for Mac

This is for Sumo's Related Bugs 835798 NEW --- crash in XPCWrappedNative::FlatJSObjectFinalized

752387 RESOLVED WORKSFORME Very frequent GC-related crashes with IGC enabled

718284 VERIFIED FIXED Cycle collector crash when using the default Wikipedia(en) search plugin with HTTPS-Everywhere

608217 NEW --- Crash @ XPCWrappedNative::FlatJSObjectFinalized (Mac+linux)

606268 REOPENED --- Firefox/4.0b8pre crash in [@ XPCWrappedNative::FlatJSObjectFinalized(JSContext*) ] ++++++++++++++++++++++++++++++++++++++++++++ bp-b590c75a-bc8e-4606-853a-706262160117

Signature nsJARChannel::~nsJARChannel

libsystem_kernel.dylib =  ? Word for Mac

libdispatch.dylib =  ? Word for Mac +++++++++++++++++++++++++++++++++++++ bp-c96eeddc-07d8-40c9-b5ad-caaba2160117

Signature js::TenuringTracer::traceObject

libsystem_kernel.dylib =  ? Word for Mac

libdispatch.dylib =  ? Word for Mac

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Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.


Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

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ok, done that - but the problem is still there :/

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia