Firefox crashes several times daily
hello,
I'm having constant trouble with my Firefox 43.0.4 on Mac OS X 10.10.5. It happens several times every day (!) that it just crashes like for no reason ...maybe sometimes preferably on Youtube - though I'm not sure. It just happens randomly and again and again ...and when it crashed once and I click the restart button on the crash report window it almost always doesn't open a new window, it just crashes again ...and crash report after crash report will pop up...
Would really appreciate some help!
most recent crash: https://crash-stats.mozilla.com/report/index/13c11428-fc75-4558-b094-40a702160117
+ I don't know if this is any useful info but I got this with my last crash:
AdapterDeviceID: 0x0a26
AdapterVendorID: 0x8086
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0.4,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.7,jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls%40jetpack:0.6.1.1
BuildID: 20160105164030
CrashTime: 1453003308
EMCheckCompatibility: true
Email:
EventLoopNestingLevel: 1
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1452231575
IsGarbageCollecting: 1
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a26GL Layers? GL Context? GL Context+ GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 745
StartupTime: 1453003242
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160105164030","version":"43.0.4","vendor":"Mozilla","platformVersion":"43.0.4","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160106.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":69,"stepping":1,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":1300,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"14.5.0","locale":"en-SG"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0a26","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":1}],"features":{"compositor":"opengl"}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":false,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>","privacy.donottrackheader.enabled":true,"xpinstall.signatures.required":false}},"profile":{"creationDate":16808},"addons":{"activeAddons":{"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"blocklisted":false,"description":"Ads were yesterday!","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"version":"2.7","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16808,"updateDay":16808,"signedState":2},"jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack":{"blocklisted":false,"description":"Multiple label and account notifier for Google Mail (Gmail)","name":"Gmail Notifier (restartless)","userDisabled":false,"appDisabled":false,"version":"0.6.1.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16808,"updateDay":16813,"signedState":2}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"43.0.4","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16806,"updateDay":16806},"activePlugins":[{"name":"Default Browser Helper","version":"600","description":"Provides information about the default web browser","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/apple-default-browser"],"updateDay":16633},{"name":"Java Applet Plug-in","version":"15.0.1","description":"Displays Java applet content, or a placeholder if Java is not installed.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet;version=1.1.3","application/x-java-applet","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.5","application/x-java-vm","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.3","application/x-java-applet;version=1.1.2","application/x-java-applet;version=1.1","application/x-java-vm-npruntime","application/x-java-applet;version=1.2.1","application/x-java-applet;jpi-version=1.6.0_65","application/x-java-applet;version=1.4.2","application/x-java-applet;version=1.6","application/x-java-applet;version=1.4","application/x-java-applet;version=1.1.1","application/x-java-applet;version=1.2"],"updateDay":16657},{"name":"Shockwave Flash","version":"20.0.0.267","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16811},{"name":"AdobeAAMDetect","version":"AdobeAAMDetect 1.0.0.0","description":"A plugin to detect whether the Adobe Application Manager is installed on this machine.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-adobeaamdetect"],"updateDay":16813}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.3","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
URL: wyciwyg://1/https://www.youtube.com/
Vendor: Mozilla
Version: 43.0.4
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Modified
All Replies (7)
... -
Modified
Signature void DoMarking
libsystem_kernel.dylib = ? Word for Mac
libdispatch.dylib = ? Word for Mac
This is for Sumo's Related Bugs 1226270 NEW --- crash in void DoMarking<T>
Please post the crash reports for the last few days.
When / where does this happen? One website / several / many?
Modified
hello FredMcD,
I always have a few tabs open at the same time and to me it appears the crashes happen randomly, with different websites ...Youtube / Google searches / ...
...aaand again just now: only one tab was open (Facebook) and afterwards re-crashed three times even after hitting the "Quit" button of the crash reports
this is the one: https://crash-stats.mozilla.com/report/index/0f2f407b-3bd8-4897-8e6b-2bf452160117 ...followed by... https://crash-stats.mozilla.com/report/index/53fa14fd-59a4-40d8-bd32-a01a72160117 https://crash-stats.mozilla.com/report/index/b590c75a-bc8e-4606-853a-706262160117 https://crash-stats.mozilla.com/report/index/0f2f407b-3bd8-4897-8e6b-2bf452160117
here are more crash reports from today and before:
https://crash-stats.mozilla.com/report/index/c96eeddc-07d8-40c9-b5ad-caaba2160117
https://crash-stats.mozilla.com/report/index/9c0ad5f0-7804-44eb-81fc-967762160117
https://crash-stats.mozilla.com/report/index/f6d433c1-2bc6-4328-81d7-7f12d2160117
https://crash-stats.mozilla.com/report/index/d204148f-fd21-4aa4-8720-ec57b2160116
https://crash-stats.mozilla.com/report/index/8fc3745d-cfdf-47c0-adb9-747cb2160116
https://crash-stats.mozilla.com/report/index/8fc3745d-cfdf-47c0-adb9-747cb2160116
https://crash-stats.mozilla.com/report/index/47d62f52-8af3-4938-9213-9727e2160114
https://crash-stats.mozilla.com/report/index/c4b5aa53-8865-4243-88cf-1d9bd2160113
https://crash-stats.mozilla.com/report/index/8f6c0416-a604-4ff7-8369-b1bdd2160113
https://crash-stats.mozilla.com/report/index/eca91be4-a35b-44a7-b389-124c02160113
Modified
Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Mac OS X OS Version 10.10.5 14F1509
bp-0f2f407b-3bd8-4897-8e6b-2bf452160117
Signature @0x13fb7f146
AppleIntelHD5000GraphicsGLDriver
libGPUSupportMercury.dylib
libsystem_kernel.dylib = ? Word for Mac ++++++++++++++++++++++++++++++++++++++++ bp-53fa14fd-59a4-40d8-bd32-a01a72160117
Signature XPCWrappedNative::FlatJSObjectFinalized
libsystem_kernel.dylib = ? Word for Mac
libdispatch.dylib = ? Word for Mac
This is for Sumo's Related Bugs 835798 NEW --- crash in XPCWrappedNative::FlatJSObjectFinalized
752387 RESOLVED WORKSFORME Very frequent GC-related crashes with IGC enabled
718284 VERIFIED FIXED Cycle collector crash when using the default Wikipedia(en) search plugin with HTTPS-Everywhere
608217 NEW --- Crash @ XPCWrappedNative::FlatJSObjectFinalized (Mac+linux)
606268 REOPENED --- Firefox/4.0b8pre crash in [@ XPCWrappedNative::FlatJSObjectFinalized(JSContext*) ] ++++++++++++++++++++++++++++++++++++++++++++ bp-b590c75a-bc8e-4606-853a-706262160117
Signature nsJARChannel::~nsJARChannel
libsystem_kernel.dylib = ? Word for Mac
libdispatch.dylib = ? Word for Mac +++++++++++++++++++++++++++++++++++++ bp-c96eeddc-07d8-40c9-b5ad-caaba2160117
Signature js::TenuringTracer::traceObject
libsystem_kernel.dylib = ? Word for Mac
libdispatch.dylib = ? Word for Mac
Download Firefox For All languages And Systems {web link} Save the file. Then;
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.
Look for, and rename any Mozilla or Firefox folders by adding .old to them.
After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.
ok, done that - but the problem is still there :/
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?
Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?