Thunderbird has very limited functionality. Can only receive and read email. Buttons do not respond. How to restore?
Most buttons in Thunderbird do not respond.I can receive and read messages OK but attachments do not display. There's no other functionality in the app. I cannot write, open address book, open Help, etc . Some right-click functions seem to work, but nothing responds when I left click my mouse.
I have three accounts on Thunderbird...the problem occurs across all accounts.
I checked my mouse and it operates fine with all other apps.
I uninstalled Thunderbird and reinstalled it, but the problem persists.
I'm using Windows 10. Thunderbird had been working fine since I installed Win10 six weeks ago--but the functionality disappeared day before yesterday.
Thanks!
Chosen solution
What you describe matches what happens when the update process screwed up and the Lightning addon is causing problems.
- start Thunderbird in safe mode
https://support.mozilla.org/en-US/kb/safe-mode
- go to tools | addons - remove the lightning addon - restart thunderbird - if you need the lightning addon, add it back at tools | addons
Does that help?
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Chosen Solution
What you describe matches what happens when the update process screwed up and the Lightning addon is causing problems.
- start Thunderbird in safe mode
https://support.mozilla.org/en-US/kb/safe-mode
- go to tools | addons - remove the lightning addon - restart thunderbird - if you need the lightning addon, add it back at tools | addons
Does that help?
That did the trick! After implementing your instructions Thunderbird appears to be functioning normally. Many thanks Wayne!
I had to completely remove Thunderbird in its entirety from computer leaving no trace of it and install (not reinstall) a fresh copy of Thunderbird, I lost my address book and my saved emails, after doing that it is now running perfectly. Thanks for trying to help me. Oldeiau.