Firefox does not open links in web pages.
Since upgrading to Firefox 43.0.1 clicking on links in some pages does nothing, while IE works perfectly. This is causing me a lot of hassle. Why should this happen in Firefox but not in IE and what can be done to solve it?
All Replies (5)
Does it work if you right click the links? Does it work outside of Firefox?
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?
Hello, Fred, I said in my earlier post that there is no problem in IE. Neither of your suggested options makes any difference.
Modified by smcc42
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?
Application Basics
Name: Firefox Version: 43.0.1 Build ID: 20151216175450 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Adblock Plus Version: 2.7 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Adblock Plus Pop-up Addon Version: 0.9.2.1-signed Enabled: true ID: [email protected]
Name: Add-on Update Checker Version: 2.15 Enabled: true ID: {891f0410-aaa2-11e0-9f1c-0800200c9a66}
Name: Blur Version: 5.3.1983 Enabled: true ID: [email protected]
Name: Classic Theme Restorer Version: 1.4.5 Enabled: true ID: ClassicThemeRestorer@ArisT2Noia4dev
Name: New Add-on Bar Version: 0.23.1-signed Enabled: true ID: [email protected]
Name: NO Google Analytics Version: 0.6.1-signed Enabled: true ID: jid1-JcGokIiQyjoBAQ@jetpack
Name: Open in IE Version: 1.5.0 Enabled: true ID: [email protected]
Name: Preloader (for Firefox) Version: 1.1.1-signed Enabled: true ID: {8a8c1ada-2504-45c6-a2d2-265591abbd00}
Name: Norton Toolbar Version: 2015.5.2.24 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Name: Tab Version: 1.0.0 Enabled: false ID: [email protected]
Graphics
Adapter Description: ATI Radeon 3000 Graphics Adapter Drivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Asynchronous Pan/Zoom: none Device ID: 0x9616 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17568) Driver Date: 4-19-2011 Driver Version: 8.850.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00000000 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon 3000 Graphics Direct3D11 vs_4_0 ps_4_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.typeaheadfind: true browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.cache.memory.capacity: 65536 browser.display.show_image_placeholders: true browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20151216175450 browser.startup.homepage: www.virginmedia.com browser.startup.homepage_override.buildID: 20151216175450 browser.startup.homepage_override.mstone: 43.0.1 browser.tabs.loadInBackground: false browser.urlbar.autocomplete.enabled: true browser.urlbar.autofill: true dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 43.0.1 font.internaluseonly.changed: false gfx.crash-guard.d3d11layers.appVersion: 43.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x9616 gfx.crash-guard.d3d11layers.driverVersion: 8.850.0.0 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x9616 gfx.driver-init.driverVersion: 8.723.0.0 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 keyword.url: http://www.safesear.ch/web/?type=ss-ff-kw&q= media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1448493736 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1448493736 media.gmp-gmpopenh264.version: 1.5.1 media.gmp-manager.buildID: 20151216175450 media.gmp-manager.lastCheck: 1450626389 media.hardware-video-decoding.failed: true network.cookie.cookieBehavior: 3 network.cookie.lifetimePolicy: 1 network.cookie.prefsMigrated: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining.maxrequests: 8 network.http.proxy.pipelining: true network.http.request.max-start-delay: 0 network.predictor.cleaned-up: true places.database.lastMaintenance: 1450618195 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.expose_full_path: true plugin.importedState: true plugin.state.npctrl: 0 plugin.state.nppdf: 0 print.printer_Canon_MP210_series_Printer.print_bgcolor: false print.printer_Canon_MP210_series_Printer.print_bgimages: false print.printer_Canon_MP210_series_Printer.print_duplex: -437918235 print.printer_Canon_MP210_series_Printer.print_edge_bottom: 0 print.printer_Canon_MP210_series_Printer.print_edge_left: 0 print.printer_Canon_MP210_series_Printer.print_edge_right: 0 print.printer_Canon_MP210_series_Printer.print_edge_top: 0 print.printer_Canon_MP210_series_Printer.print_evenpages: true print.printer_Canon_MP210_series_Printer.print_footercenter: print.printer_Canon_MP210_series_Printer.print_footerleft: &PT print.printer_Canon_MP210_series_Printer.print_footerright: &D print.printer_Canon_MP210_series_Printer.print_headercenter: print.printer_Canon_MP210_series_Printer.print_headerleft: &T print.printer_Canon_MP210_series_Printer.print_headerright: &U print.printer_Canon_MP210_series_Printer.print_in_color: true print.printer_Canon_MP210_series_Printer.print_margin_bottom: 0.5 print.printer_Canon_MP210_series_Printer.print_margin_left: 0.5 print.printer_Canon_MP210_series_Printer.print_margin_right: 0.5 print.printer_Canon_MP210_series_Printer.print_margin_top: 0.5 print.printer_Canon_MP210_series_Printer.print_oddpages: true print.printer_Canon_MP210_series_Printer.print_orientation: 0 print.printer_Canon_MP210_series_Printer.print_page_delay: 50 print.printer_Canon_MP210_series_Printer.print_paper_data: 9 print.printer_Canon_MP210_series_Printer.print_paper_height: 11.00 print.printer_Canon_MP210_series_Printer.print_paper_name: print.printer_Canon_MP210_series_Printer.print_paper_size_type: 0 print.printer_Canon_MP210_series_Printer.print_paper_size_unit: 1 print.printer_Canon_MP210_series_Printer.print_paper_width: 8.50 print.printer_Canon_MP210_series_Printer.print_resolution: -437918235 print.printer_Canon_MP210_series_Printer.print_reversed: false print.printer_Canon_MP210_series_Printer.print_scaling: 1.00 print.printer_Canon_MP210_series_Printer.print_shrink_to_fit: true print.printer_Canon_MP210_series_Printer.print_to_file: false print.printer_Canon_MP210_series_Printer.print_unwriteable_margin_bottom: 0 print.printer_Canon_MP210_series_Printer.print_unwriteable_margin_left: 0 print.printer_Canon_MP210_series_Printer.print_unwriteable_margin_right: 0 print.printer_Canon_MP210_series_Printer.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1448557342
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10
NSS Expected minimum version: 3.20.1 Basic ECC Version in use: 3.20.1 Basic ECC
NSSSMIME Expected minimum version: 3.20.1 Basic ECC Version in use: 3.20.1 Basic ECC
NSSSSL Expected minimum version: 3.20.1 Basic ECC Version in use: 3.20.1 Basic ECC
NSSUTIL Expected minimum version: 3.20.1 Version in use: 3.20.1
Experimental Features
Troubleshooting info above.
What do you mean by Safe web sites?
smcc said
What do you mean by Safe web sites?
Some web sites can contain bad things for browsers.
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Type about:support in the address bar and press enter.
Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.
Locate the user.js file. Then rename or delete it. Restart Firefox.