Pause option in download context menu not working. Why?
I have noticed that in the last two updates the pause option in the downloads context menu is no longer working. Why is this? Removing a bit of code is one thing but leaving the menu option in place is sloppy.
Also, Mozilla seemed to have joined the ranks of companies who don't want to deal with customers directly. Instead, if you have a problem you have to post it on a 'forum' and hope you get a useful answer. This was different in the past, if you had a problem a very friendly person from a, now obviously defunct, customer service department would discuss your problem directly with you.
Have you adopted the Microsoft way of 'helping' people?
All Replies (6)
Mozilla never had a one on one customer service call centre whether by email, chat or phone. They do not have the resources to do this for all of the products/projects at mozilla.org. There was for brief while a chat system done here for certain hours of certain days but that was mainly staffed by volunteers.
There is channels like #sumo, #firefox, #mozillazine (related to the independent forum) in irc.mozilla.org where people who hang out there may give you some one on one.
Modified by James
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
No, I am sorry but they did have a one on one service up until a year or so ago. I can dig up the emails to prove it.
cor-el said
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
Tried that already, not working.
Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
Dutchgirl said
No, I am sorry but they did have a one on one service up until a year or so ago. I can dig up the emails to prove it.
That was likely by a unofficial third-party company claiming to do support for products like the Firefox web browser. There are sites out there doing this to make money off the popularity of Firefox and inexperienced users.
Mozilla did work with a third-party email support pay service several years ago, but it was a short lived experiment.
The volunteer (free) chat on this site was put on hiatus back in late 2011. https://support.mozilla.org/en-US/forums/contributors/708046