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cannot view PDF of phone bill

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by jayelbe

PhilPoz
PhilPoz
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Since the latest update I am getting really frustrated with the security, it is a pain all i want to do is view my phone bill - it is a PDF from my account on Virginmobile, the Mozilla help discussion is a circular message with no solution. I have made the updates automatic I have installed a PDF viewer, I have tried restart and all NO luck and I am now out of time..... I have to just not use Firefox as my browser to get the bill and if this is the same for my other accounts I will have to make another browser the defalt :( !

Since the latest update I am getting really frustrated with the security, it is a pain all i want to do is view my phone bill - it is a PDF from my account on Virginmobile, the Mozilla help discussion is a circular message with no solution. I have made the updates automatic I have installed a PDF viewer, I have tried restart and all NO luck and I am now out of time..... I have to just not use Firefox as my browser to get the bill and if this is the same for my other accounts I will have to make another browser the defalt :( !

All Replies (1)

jayelbe
jayelbe
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Hi Phil,

Sorry to hear you've been having trouble viewing PDFs pf your phone bill; it does sound frustrating.

I'm with Virgin Media as well (for internet and TV) and can access my bills okay, so there must be a way to solve your problem.

To get started, you please give some more information about the problem? What happens when you try to open the PDF? Do you see any error messages? Does any extra software load?

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Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!