When I go to my scotia bank statements every statement prints except one and Fireox said Sorry mazilla crashed, re-set and it will be fixed. It NEVER fixes and
Every month I print my bank statements, three of them. Always have worked and 2 still do, but the othe r gets already to print and mozilla says it has crashed and to restart computer to fix it. I have tried every day for a week and am ready to quit mozilla. Printer is fine and prints from all other sights Why won't it fix itself?
It is important I print this statement as the bank does not offer paper printouts anymore.
Chosen solution
Without giving us user / passwords, what is the web address of the bank you are having trouble with?
Read this answer in context 👍 0All Replies (5)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Chosen Solution
Without giving us user / passwords, what is the web address of the bank you are having trouble with?
Modified by FredMcD
I'm having the same issue. Has there been any updates on this?
Frothbyte
Please use your mouse to copy the information at about:crashes, and then paste them in the reply box below. You may be asked to start a new question / post. We'll see about that later.
Frothbyte has a thread here about this issue. https://support.mozilla.org/en-US/questions/1011233