how do i remove ry media popup which shows video ads it is from rockyou.com this is crap, i need to remove please
don't know where it came from but there is a popup from ry media rockyou.com that popups and plays video ads and i cannot delete it until the video ad finishes and this is really annoying. please tell me how to remove it, i don't want to delete firefox and reload it because i don't want to lose my settings and bookmarks. please help. thank you
All Replies (1)
Scan for Malware
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try some of the following programs to scan for malware:
- MalwareBytes' Anti-Malware
- TDSSKiller - AntiRootkit Utility
- Microsoft Security Essentials (A good permanent anti-virus if you don't already have one)
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Reset Firefox
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
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