Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

I'm not receiving e-mails from ANCESTRY.com, (why was it put on do not email list?). Help needed to correct.

  • 1 odgovor
  • 2 ima ovaj problem
  • 5 views
  • Posljednji odgovor poslao the-edmeister

Georgiann
Georgiann
more options

I have a paid subscription/membership to Ancestry.com. Have not rec'd any emails from them since October. They say my email address has been put on a "do not email list". I contacted Ancestry and asked that emails from them be "white listed" -- "allowed to go through to my inbox", but they cannot bypass the block, so I guess all their emails are sent to my spam folder.

I also contacted Yahoo & they checked their servers and found no problem. How can I resolve this problem of emails from Ancestry going into my spam folder?

My most recent Yahoo msg. states you can use the Yahoo! Mail help pages (http://postmaster.yahoo.com) to resolve this problem. Will you please help me???

I have a paid subscription/membership to Ancestry.com. Have not rec'd any emails from them since October. They say my email address has been put on a "do not email list". I contacted Ancestry and asked that emails from them be "white listed" -- "allowed to go through to my inbox", but they cannot bypass the block, so I guess all their emails are sent to my spam folder. I also contacted Yahoo & they checked their servers and found no problem. How can I resolve this problem of emails from Ancestry going into my spam folder? My most recent Yahoo msg. states you can use the Yahoo! Mail help pages (http://postmaster.yahoo.com) to resolve this problem. Will you please help me???

Izabrano rješenje

Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". Seek support from your service provider or a forum for that service.

Pročitajte ovaj odgovor sa objašnjenjem 👍 1

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Odabrano rješenje

Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". Seek support from your service provider or a forum for that service.