Bank recognizes user id but not the password(cap lock,num lock and password carefully checked)
When I try to log on to my bank, the bank recognizes the user id but the password the bank sees is not correct. I went through the process with a tech at the bank watching at their end. (cap lock,num lock and password carefully checked) When I switched to Chrome browser no problem logging on. This just started a few days ago. Any ideas?
All Replies (2)
Today I tried Firefox again and the bank login worked. I only had trouble with my bank recognizing the password (that I very carefully typed). Other sites such as Hotmail had no trouble recognizing my password. I worked with the bank tech guy and tried to log on with him watching at his end. I even reset the password a couple of times. What he saw was the correct user name but incorrect password. He claimed no knowledge of any such issues with the bank software. When I switched to Chrome browser I had no trouble logging in. The problem is solved for now. But what happened?
Try to remove all currently saved name and password entries from that site in the Password Manager if there are currently any saved.
You can also try to clear the cookies from that site.
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"